Patient Access Brand Technology Lead, Senior Manager

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Patient Access Brand Technology Lead, Senior Manager

What you will do

Let’s do this. Let’s change the world. In this vital role you will serve as a technology liaison between business stakeholders and the technology implementation team to lead CRM strategy and execution. The Brand Technology team is part of the Patient Access & Reimbursement (PAR) organization and is responsible for leading a portfolio of technology improvement requests from business partners across PAR. This role requires a dynamic and innovative problem solver committed to delivering brand-new capabilities to support Patient Support Programs. The Patient Access Brand Technology Lead is responsible for comprehending brand strategies related to Patient Access and providing ongoing education to PAR partners on emerging technology to inform and develop future state roadmaps.

As a business technology leader, you will play a pivotal role in shaping our technological future, improving user experiences, and ensuring efficient business operations. This multifaceted position requires strong leadership, strategic vision, and a deep understanding of technology’s role in achieving business goals.

Position operates within a complex environment, and the ideal candidate will possess the ability to take initiative, problem-solve, work collaboratively across multiple workstreams and exercise appropriate business judgment. Essential activities include activating technology teams internal and external to Amgen to deliver advancements to the PAR technology ecosystem. The PAR Brand technology team is also responsible for detecting opportunities for continuous improvement within existing patient support programs including both process and system changes. Interaction and strong communication with cross-functional teams is crucial.

Patient Services CRM Implementation

• Engage in continuous discussions with key stakeholders across US Commercial Business Operations teams to define requirements and implement the long-term CRM vision and digital strategy
• Translate desired business outcomes into a cohesive CRM roadmap aligned with enterprise priorities
• Influence enterprise technology strategy at the intersection of digital innovation and patient care

Change Leadership & User Enablement

• Champion and influence organizational change through daily behavior and in the implementation of business needs within technical solutions to support those needs
• Define a user-centric approach that empowers PAR staff to maximize productivity within technology tools
• Collaborate with cross-functional teams to create seamless, intuitive, and customer focused experiences
• Ensure data and process compatibility while minimizing disruption to day-to-day business operations
• Lead continuous process improvement initiatives to enhance productivity and reduce operational costs
• Identify opportunities to automate redundant business processes with Artificial Intelligence and workflow automation

Strategic Advisory & Road Mapping

• Plan and oversee a portfolio of technology projects from ideation to completion, including cross functional alignment on project scope, benefits, cost, and timeline
• Identify emerging technologies and trends to balance short-term and long-term objectives
• Lead the creation of brand specific technology roadmaps to support strategic needs of the Patient Access & Reimbursement organization
• Work effectively across business stakeholders, various IT teams & vendor partners to effectively communicate business strategies related to technology for assigned Brands
• Understand and evolve capabilities across PAR’s technology ecosystem
• Partner with IT to thoroughly explain business needs and enable the IT product team to develop detailed technical requirements & design options
• Review and approval of high-level business user requirements that are outlined via epics

Business Relationship Management

• Serve as the primary liaison of the business with Global Commercial Operations Digital Technology Innovation & Global Customer Capabilities teams to translate, negotiate and influence business needs into system solutions
• Partner with key vendor partners to advance technology capabilities as part of PAR suite of services that support patients & healthcare professionals
• Manage prioritization of business capabilities within the brand tech portfolio
• Lead and guide direct staff & contractors on how to effectively elicit business requirements to accurately depict business problems statement and business goals

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The brand technology professional we seek is collaborative with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of business process analysis, brand technology, and/or patient services

OR

Master’s degree and 4 years of business process analysis, brand technology, and/or patient services

OR

Bachelor’s degree and 6 years of business process analysis, brand technology, and/or patient services

OR

Associate’s degree and 10 years of business process analysis, brand technology, and/or patient services

OR

High school diploma / GED and 12 years of business process analysis, brand technology, and/or patient services

Preferred Qualifications:

• Strong understanding of the pharmaceutical industry, specifically US Patient Services
• Excellent project and portfolio management skills
• Proficiency in business process analysis and optimization
• Strong analytical and problem-solving abilities
• Ability to lead cross-functional teams and motivate change within the organization
• Strong understanding of user experience principles
• Experience working with integrated technologies across multiple teams
• Excellent verbal and written communication skills
• Self-motivates and leads a project from inception to completion
• Expertise in technology consulting & digital transformation within life sciences
• Experience with Salesforce CRM platforms (Life Science Cloud, Health Cloud, Service Cloud, Marketing Cloud)
• Executive navigation and presentation skills are a plus

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

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Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.