Business/Workforce Management Analyst, Rare Disease

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Business/Workforce Management Analyst, Rare Disease

What you will do

Let’s do this. Let’s change the world. Join an incredible team that’s redefining Amgen’s patient support programs. In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is a unique opportunity to gain portfolio product experience and help optimize a best-in-class patient support program from the ground up.

Amgen is an innovative organization with a powerful sense of shared purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of a global enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and significant careers through exciting assignments, career development, and valuable opportunities!

Under the general direction of the program lead senior director, the BUS/WFM Analyst oversees Case Manager and HUB reporting and data analysis to support core operations and strategic planning. The position will have ownership of crafting, developing, and implementing new data sets and critical metrics as well as continuing to evaluate and adjust those measures going forward.

• Provide daily reporting with respect to Case Manager (CM) and Patient Assistance Case Manager
• Provide daily monitoring of hub services
• Demonstrates strong ability to break down national trends and opportunities
• Collaborate with cross functional leadership to pull through improvements discovered from analysis
• Provide resource planning by interval, based on forecast and seasonal impacts
• Demonstrate process expertise to build and handle analytics on the customer and patient experience
• Apply WFM software to improve staffing
• Demonstrate overall fulfillment and individual analytics to forecast staffing needs and partner with operations to staff appropriately
• Partner with compliance to develop analytics ensuring department practices are being followed and regulatory standards are upheld.
• Partner with operational leaders and head of HUB services to build department value proposition
• Estimate benefits for implementation of operational changes to support department budgetary requests to senior leadership
• Use operational forecasting/staffing analyses to budget departmental costs and read-out to operational leaders/senior leaders

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The business analyst professional we seek has these qualifications.

Basic Qualifications:

Doctorate degree

OR

Master’s degree and 2 years of analytics, marketing and/or business experience in a role aligned with a marketing/sales commercial organization

OR

Bachelor’s degree and 4 years of analytics, marketing and/or business experience in a role aligned with a marketing/sales commercial organization

OR

Associate’s degree and 8 years of analytics, marketing and/or business experience in a role aligned with a marketing/sales commercial organization

OR

High school diploma / GED and 10 years of analytics, marketing and/or business experience in a role aligned with a marketing/sales commercial organization

Preferred Qualifications:

• Strong communication skills and collaborative spirit to communicate complex analytical endpoints in easily digestible formats
• Ability to cultivate positive relationships with leaders and present to multiple levels in the organization
• 5+ years of experience in an analytical function supporting commercial organizations.
• 5+ years of MS Office experience to prepare documentation/presentation materials via Word/PowerPoint
• 3+ years of experience using Customer Relationship Management Tool and building reports
• Proven experience using WFM software
• Ability to independently capture accurate requirements from stakeholders
• Ability to balance customer needs through shifting prioritization

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

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Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.