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Customer Solutions Mgr

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Customer Solutions Mgr

Lithuania - Vilnius Apply Now
JOB ID: R-212940 LOCATION: Lithuania - Vilnius WORK LOCATION TYPE: On Site DATE POSTED: Apr. 16, 2025 CATEGORY: Marketing

A Marketing Manager is responsible for managing various marketing projects and campaigns to promote the company's products. They plan, coordinate, and implement marketing strategies to reach potential clients and maintain relationships with existing ones. Their work can include market research, marketing communications, digital marketing, and more.

Accountabilities

Reports To Business Unit Oncology/Hematology Baltics

Ensure strong volume growth for our products
Holistic view on patient-care pathway and proactive engagement of key stakeholder (e.g. patient advocacy groups, lead clinicians etc.) to develop solutions that maximize patient access
Tobe a part ofthe external environment shaping activities in Lithuania
Actively shape the strategy for key brands to effectively meet external needs
Develop communication and marketing strategy incl. digital marketing assets and engage with key customers
Ensure successful cross-functional collaboration and alignment

Responsibilities

Identify & execute on business opportunities for our products in cardiology and oncology/hematology
Build relationships with key stakeholders (e.g. lead clinicians, patient advocacy groups, health care associations)
Collect market insights, prepare, implement and monitor an action plan for key projects
Follow-up of stakeholder analysis ensuring developing understanding of customer needs
Development of the marketing/commercial strategy, including digital communication strategy and assets
Map patient-care pathway and identify key leverage points to optimize care/patient access
Follow-up of productivity and impact of patient-care pathway solutions
Map decision processes and identify key decision makers
Execution of planned activities in matrix organization

Authority

The definition of Stake holders and identification of gaps in Patient Care Pathway
Development of plans & projects and implementation once approved
Preparation and Implementation of marketing tools & expense budget
Project / activities implementation aligned with country and BU strategy

Outputs

Action plans per Stakeholder & Projects aligned with BU strategy
High quality internal and external customer relationships
High quality and impact marketing assets
Meet sales targets for Amgen brands in Lithuania
Periodic activity reports in covered area (net sales analysis, projects initiated & executed, calls, customers satisfaction)

Qualifications

Minimum Requirements

4 year University Degree

At least 2 years of experience in industry or similar

Experience in (digital) marketing and brand management

Experience in project management

Demonstrated track record of introduction of new innovativeproducts

Experience in negotiation, excellent communication skills

Thorough knowledge of the majority of decision makers in area

Proficient in doing scientific/promotional presentations & marketing materials

Demonstrated track record of working with objectives and achieving them

History of working in complex and cross-functional teams

History of working in innovative and/or multinational companies

Able to read scientific articles and to do oral presentations in English

Preferred Requirements

University Degree in a Life Sciences/Health discipline (Medicine, Pharmacy, Biology)
Post-graduate degree or Courses on Negotiation Techniques, Communication Techniques, …
Experience as Key Account Manager and/or Sales Representative
Fluency in Lithuanian & English, both in oral and written communication
Pharmacist practice license

Competencies

Strategic thinker to manage a complex portfolio and maximize overall account return
Able to think long-term as well as short-term
Strong analytical skills to assess the profitability of different scenarios
Agile approach to work
Project management experience
Creativity and capacity to explore and propose different alternatives
Understanding or insights in digital marketing, proficiency using digital tools
Good medical background to be able to know thoroughly our products
Strong knowledge of the local market environment and regulations
Excellent interpersonal/communication skills to interact with clients and colleagues
Ability to manage complex negotiation situations
Objective/results and customer oriented
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