Head of Business Excellence and Risk Management

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people’s lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world’s leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

Reporting to:  VP GM, China Affiliate

Role summary:

The Amgen China Head of Business Excellence and Risk Management is responsible for pivoting in ensuring the efficient and effective execution of 3rd party programs and other commercial programs. This role is crucial for maintaining operational integrity and minimizing risks through proactive deviation prevention and early involvement in program processes. By providing strategic guidance to the Responsible Amgen Employee (RAE) and facilitating guidance and consultations on program execution, the Business Excellence leader directly contributes to the organization's stability, integrity culture and compliant execution of sponsorship  and other program.

Key Responsibilities:

Business Excellence

• Design and streamline local commercial process to achieve high business efficiency with sufficient risk mitigation
• Provide guidance to RAE (Responsible Amgen Employee) on operational plan and execution of 3rd party programs and other commercial programs
• Provide training & consultation for 3rd party programs and other commercial programs related recurring execution requirement, program change process, payment documentation requirement
• Generate regular reporting dashboard of prioritized types of commercial programs and report to Leadership Team (LT), and partner with Compliance and LT to design continuous improvement measures.
• Facilitate Amgen China Funding Review Committee meetings and serve as Committee Secretary to ensure disciplined meeting mechanism and accurate meeting documentation

Risk Management

• In-field communication and observation for prioritized types of 3rd party programs to provide in-time guidance to RAE (Responsible Amgen Employee)
• If execution deviation observed, coordinate with relevant functions for mitigation and escalate to LT as needed
• Organize periodic review with CLC to review progress, execution quality and identified risk / deviation of prioritized types of 3rd party programs
• Partner with compliance team to deliver training to targeted group of RAEs (Responsible Amgen Employee) with tailor-made materials
• Lead, engage and develop the team

Must have Qualifications:

• Bachelor’s degree and above
• Minimum of 8+ years of experience in pharma industry‘s business operations, project management, risk management, or a related field.
• Experience with HCP/HCO related programs and sponsorship.
• Proven successful track record in finance payment review and project management with good understanding of process improvement
• Understanding of internal control requirements and strong mindset and experience on risk management
• Experienced in driving continuous improvement and automation of the process
• Fluency in English and Mandarin, both in oral and written communication
• Excellent user of Office Programs as Word, Excel, PowerPoint

Preferred Qualifications:

• Previous experience in a leadership role, with proven ability to oversee a team of operational and program management professionals, ensuring adherence to established guidelines and standards.
• Project management: Capability to manage multi-projects and process optimization
• Expertise in training and consultation for 3rd party commercial programs.
• Field Activities: Strong communication and observation skills for in-field activities and risk detecting
• Proficiency in program change processes and payment documentation requirements.
• Analytical abilities for periodic program progress reviews and reporting dashboard reviews.
• Problem-solving skills for coordinating mitigation strategies and escalating issues to the Leadership Team as needed.

Professional Competencies:

• Excellent work ethics. Having compliance and control environment in the top of mind and addressing risks proactively.
• Ability to work cohesively with cross functional stakeholders to ensure program integrity and success.
• Possesses excellent written, presentation and communication skills to work with all levels of staff and management
• Demonstrate strong leadership skills to build the best team
• Being adaptable to changes in response to new information, different or unexpected circumstances, and work in a fast-paced environment
• Excellent organizational, planning and project management skills
• Willingness to travel as necessary for program oversight and in-field activities.