Business Excellence and Risk Management Leader

Reporting to: GM

Role summary:

The Amgen China Business Excellence and Risk Management Leader is responsible for pivoting in ensuring the efficient and effective execution of 3rd party programs (and other commercial programs). This role is crucial for maintaining operational integrity and minimizing risks through proactive deviation prevention and early involvement in program processes. By providing strategic guidance to the Responsible Amgen Employee (RAE) and facilitating guidance and consultations on program execution, the Business Excellence leader directly contributes to the organization's stability, integrity culture and compliant execution of sponsorship and other program.

Key Responsibilities:

Oversight of major 3rd party programs (e.g. sponsorship, PSP, PAP, collaboration, etc.)

• Provide activity planning advice, in-progress check, onsite review and retrospective data analysis to oversee major 3rd party programs.
• In-field communication and observation for prioritized types of 3rd party programs to provide in-time guidance to RAE (Responsible Amgen Employee)
• If execution deviation observed, coordinate with relevant functions for mitigation and escalate to LT as needed

Lead the review process for third-party programs at the Funding Review Committee (FRC) Meeting

• Lead or be copied into all communications to/from the Medical Association.
• Lead the collation of the required documentation from the Medical Association and prepare submissions for FRC review
• Assess the required documentation and advise the FRC as to the value of the third-party program.
• Facilitate Amgen China Funding Review Committee meetings and serve as Committee Secretary to ensure disciplined meeting mechanism and accurate meeting documentation
• Periodic progress review and reporting to CLC, selective field visits to programs
• Escalate such deviations to the relevant function

Data analytics and reporting

• Perform data analysis at the direction of the business and/or compliance, aiming to reflect business effectiveness and risk red flags

Business owner for local process and systems

• Be the business owner for local process and systems such as M360, Weesh, Meituan, Amber, HCO pool, Speaker pool, HCP Validation, WeCom, etc.
• Provide guidance to RAE (Responsible Amgen Employee) on operational plan and execution of 3rd party programs (and other commercial programs)
• Provide executional guidance of local process / system, including change processes, documentation, etc.

Lead, engage and develop the team

Must have Qualifications:

• Bachelor’s degree and above
• Minimum of 8+ years of experience in pharma industry‘s business operations, project management, risk management, or a related field.
• Experience with HCP/HCO related programs and sponsorship.
• Background in compliance or risk management and a strong compliance mindset is required
• Experienced in driving continuous improvement and digitalization / automation of the process
• Fluency in English and Mandarin, both in oral and written communication
• Excellent user of Office Programs as Word, Excel, PowerPoint

Preferred Qualifications:

• Previous experience in a leadership role, with proven ability to oversee a team of operational and program management professionals, ensuring adherence to established guidelines and standards.
• Project management: Capability to manage multi-projects and process optimization
• Expertise in training and consultation for 3rd party programs.
• Proficiency in program change processes and payment documentation requirements.
• Analytical abilities for periodic program progress reviews and reporting dashboard reviews.
• Problem-solving skills for coordinating mitigation strategies and escalating issues to the Leadership Team as needed.

Professional Competencies:

• Excellent work ethics. Having compliance and control environment in the top of mind and addressing risks proactively.
• Ability to work cohesively with cross functional stakeholders to ensure program integrity and success.
• Possesses excellent written, presentation and communication skills to work with all levels of staff and management
• Demonstrate strong leadership skills to build the best team
• Being adaptable to changes in response to new information, different or unexpected circumstances, and work in a fast-paced environment
• Excellent organizational, planning and project management skills
• Willingness to travel as necessary for program oversight and in-field activities.