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Business Excellence Manager

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Business Excellence Manager

China - Shanghai Apply Now
JOB ID: R-219724 ADDITIONAL LOCATIONS: China - Shanghai ADDITIONAL LOCATIONS: China - Beijing WORK LOCATION TYPE: Flex Commuter / Hybrid DATE POSTED: Jul. 03, 2025 CATEGORY: Compliance

Reporting to: China BET Lead

Role summary:

The Business Excellence Manager plays a critical role in supporting the compliant and effective execution of third-party and other commercial programs (e.g., sponsorships, PSP, PAP, collaborations). This role ensures operational integrity by providing executional oversight, early-stage involvement, and cross-functional coordination to mitigate risks and uphold Amgen’s integrity culture.

Key Responsibilities

Oversight of Major Third-Party Programs

  • Provide operational guidance to Responsible Amgen Employees (RAEs) through activity planning, in-progress checks, onsite reviews, and retrospective data analysis.
  • Conduct in-field observations and real-time support for prioritized program types.
  • Coordinate with relevant functions to address execution deviations and escalate to the Leadership Team (LT) when necessary.

Funding Review Committee (FRC) Process Management

  • Lead or support communications with Medical Associations and ensure timely documentation collection.
  • Prepare and assess third-party program submissions for FRC review, advising on program value and compliance.
  • Serve as Secretary for the Amgen China FRC, ensuring disciplined meeting operations and accurate documentation.
  • Conduct periodic program reviews and field visits; escalate deviations as needed.

Data Analytics and Reporting

  • Perform data analysis to reflect business effectiveness and identify potential risk indicators.
  • Support compliance and business teams with insights for decision-making.

Local Process and System Ownership

  • Act as business owner for local systems such as M360, Weesh, Meituan, Amber, HCO/Speaker Pools, HCP Validation, and WeCom.
  • Provide operational guidance to RAEs on program planning and execution.
  • Manage local process/system changes and ensure documentation compliance.

Must-Have Qualifications

  • Bachelor’s degree or above.
  • 5+ years of experience in pharmaceutical business operations, project management, or risk management.
  • Familiarity with HCP/HCO-related programs and sponsorships.
  • Strong compliance mindset and experience in risk mitigation.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint).
  • Experience in process improvement and digitalization.

Preferred Qualifications

  • Experience in a leadership or coordination role within cross-functional teams.
  • Strong project management and multi-tasking capabilities.
  • Expertise in training and consultation for third-party programs.
  • Familiarity with program change processes and payment documentation.
  • Analytical skills for dashboard and progress review.
  • Problem-solving ability and escalation management.
  • Fluency in English and Mandarin (written and spoken).

Professional Competencies

  • High ethical standards and proactive risk management.
  • Strong collaboration skills across functions.
  • Excellent communication and presentation abilities.
  • Adaptability in a fast-paced environment.
  • Strong organizational and planning skills.
  • Willingness to travel for program oversight and field activities.
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