Sales Force Effectiveness Sr. Associate (CRM Targeting & Segmentation)

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you are part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. We have proudly achieved certifications as Great Place to Work and Equidad MX. Join us and transform the lives of patients while transforming your career.

Sales Force Effectiveness Sr. Associate (CRM Targeting & Segmentation)

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What you will do

Let’s do this. Let’s change the world. In this vital role you will have the chance to drive and craft our Sales Force Incentives program.

Responsibilities

What you will do

Let’s do this. Let’s change the world. In this vital role you will be responsible for:

• Develop and implement segmentation and targeting strategies utilizing relevant data sources to facilitate business growth in both face-to-face and omnichannel environments relaying on business needs, strategies and priorities.
• Ensure the accurate implementation of the CRM.
• Support the local and global team with the monitoring of the different KPI’s related to the CRM (Visits, Frequency, channel interactions, account segmentation, management of medical files, among others.
• Constant training with the commercial team and new reps of the CRM platform.
• Management of databases, data mining, medical files, charts of accounts, sales force structures.
• Ensure the quality of information for the sales team (internal and external data (secondary sources, medical files, hospitals, sales information.
• Development and implementation of segmentation and targeting models.
• Coordinate with BUMs to review compliance/complement market segmentation approach, metrics, training, and system requirements.
• Provide relevant information for BU commercial strategy.
• Collaborate in local, regional, global initiatives, ensure implementation & follow up.
• Data warehousing development.
• Analysis of quantitative and qualitative information to identify business challenges and/or improvement opportunities.
• Cross functional participation with other business units.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

• Master’s degree OR
• Bachelor’s degree and 2 years of experience similar position in an international environment OR
• Associate’s degree and 6 years of experience similar position in an international environment OR
• High school diploma / GED and 8 years of experience similar position in an international environment.
• Proficiency in English, both in oral and written communication.

Preferred Requirements:

• Experience in handling projects & teams.
• Track record of efficiently establishing and maintaining business processes.
• Record of success in participation on and in supporting teams.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.