Senior Associate Analyst Global CRM

Join our team at AMGEN Capability Center Portugal, number 1 company in Best Workplaces - https://www.greatplacetowork.pt/ - ranking in Portugal (category 201-500 employees) by the Great Place to Work Institute. We have a growing team of 340 talented people and more than 35 different nationalities, diverse areas of expertise and professional experience that are shaping the future of healthcare. This is your chance to explore a world of opportunities in different areas such as Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and many more. Based in Lisbon's city center, our AMGEN office fosters innovation, excellence, and inspiration. Come thrive with us at AMGEN, supporting our mission To Serve Patients.

SENIOR ASSOCIATE IS BUSINESS SYSTEMS ANALYST

LIVE

WHAT YOU WILL DO

The role leverages domain and business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams.

This role involves working closely with the Product team and business team member to ensure that the functional requirements for upcoming development are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems. You will collaborate with Product Managers, scrum masters, Business Product owners, and developers to maintain an efficient and consistent process, ensuring quality deliverables from the team.

You will specifically focus on Global CRM capabilities. Amgen is using fully integrated and best-in-class technologies, having Salesforce.com as core architecture & relying on business capabilities enablers such as Veeva CRM, Veeva Vault, and Salesforce Marketing Cloud.

Roles & Responsibilities:

• You will collaborate with our Business and technical team to maintain an efficient and consistent process, ensuring quality deliverables from the team.

• Capture the voice of the customer to define business processes and product needs

• Work with Product Managers and customers to define the scope and value of new developments

• Collaborate with Engineering and Product Management to prioritize release scopes and refine the Product backlog

• Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs

• Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team

• Clearly express features in User Stories/requirements so all team members and stakeholders understand how they fit into the product backlog

• Ensure Acceptance Criteria and Definition of Done are well-defined

• Maintain accurate documentation of business requirements, users stories, processes, and changes

• Perform manual and automated testing of software applications, including functional, regression, and performance testing

• Document and report defects and issues identified during testing, and work with development teams to resolve them

• Validate that test scenarios meet feature acceptance criteria and customer expectations

• Maintain and ensure the quality of documented user stories/requirements in tools such as Jira

WIN

WHAT WE EXPECT OF YOU

Basic Qualifications and Experience:

• Master’s degree and 1 to 3 years of Information Systems experience

• Bachelor’s degree and 3 to 5 years of Information Systems experience

• Experience with writing user requirements and acceptance criteria

• Understanding of software systems development cycles

Must-Have Skills:

• Experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA

• Experience in Testing and validating user stories delivered are corresponding to business expectation

• Safe certification

Good-to-Have Skills:

• Able to communicate technical or complex subject matters in business terms

• Jira & Confluence experience

• Knowledge of Veeva CRM, Salesforce

• Experience of DevOps, Continuous Integration, and Continuous Delivery methodology

Soft Skills:

• Able to work under minimal supervision

• Excellent analytical and gap/fit assessment skills

• Ability to work effectively with global, virtual teams

• High degree of initiative and self-motivation

• Team-oriented, with a focus on achieving team goals

THRIVE

WHAT YOU CAN EXPECT OF US

• Vast opportunities to learn, develop, and move up and across our global organization. 

• A diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act. 

• Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits. 

• Flexible work arrangements.

APPLY NOW

Objects in your future are closer than they appear. Join us.  

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EQUAL OPPORTUNITY STATEMENT  

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.  

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.