Technology Organizational Effectiveness Manager (Communication)

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

Role Description:

Amgen is seeking a Technology: Organizational Effectiveness (OE) manager focused on communications. The ideal candidate for this role is a strong contributor and excellent communicator with more than five years of related work experience.

The OE manager will develop communications strategies that increase individual and organizational engagement to achieve Amgen’s business objectives within the Technology function and the company. The OE manager will create content, lead projects, and provide consulting advice to product teams to ensure their programs have the necessary components for staff to successfully understand and adopt new processes, systems, and ways of working.

People are at the heart of what we do, and the OE team works to enable the Technology function so that its people are positioned to learn, grow, and improve. The OE team drives growth and promotes continual learning across the Technology organization. The OE team uses people-focused approaches to introduce new initiatives and technical solutions to staff in Technology and across the company. With experienced change practitioners, communications professionals, learning specialists, and talent architects, the OE team works together to bring the right solutions to each project.  

Roles & Responsibilities:

Planning and Strategy:

• Develop communication strategies tailored to the specific needs of the product teams and the organization
• Identify potential impacts, risks, and mitigations associated with various strategies

Communication:

• Create and implement communication plans to ensure all stakeholders are informed and engaged
• Write and edit others’ written communications for clarity, creativity, and engagement
• Act as a liaison between different departments and product teams to facilitate smooth communication
• Develop content and manage projects using multiple communication platforms, including Microsoft Outlook, SharePoint, Stream, and others
• Create communications that detail actions for staff when systems are unexpectedly offline or degraded

Monitoring and Evaluation:

• Track the progress of communication initiatives and measure their effectiveness.
• Adjust strategies as needed based on feedback and performance metrics

Basic Qualifications:

Doctorate degree OR Master’s degree and 4 years of corporate communications experience 

OR 

Bachelor’s degree and 6 years of corporate communications experience 

OR 

Associate’s degree and 8 years of corporate communications experience 

OR 

High school diploma / GED and 10 years of corporate communications experience,  

3+ years of communications experience  

Must-Have Skills:

• Demonstrated excellent proficiency in written English communications  
• Demonstrated program management Skills
• Ability to quickly create communications during crisis situations and in high-stress environments
• Ability to research and understand complex technical concepts and then communicate them to non-technical audiences
• Skilled problem solver who seeks to understand and then offers directions and solutions to problems 
• Excellent oral and presentation skills; ability to negotiate, influence and persuade 
• Excellent with the Microsoft Office toolset, particularly Word, PowerPoint, Excel  
• Experience developing actionable and targeted project plans 

• Professionally excels at interaction with all levels of management, staff and vendors 

Good-to-Have Skills:

• Understands how to analyze output and measure factors of success  
• Ability to create and edit modern SharePoint pages with ease 
• Highly creative producing written and visual communications content

• Good understanding of social media dynamics 
• Understands how to use data and analytics to develop new and revealing insights  

Soft Skills:

• High emotional IQ 
• Excellent people and project management skills
• Ability to work collaboratively with cross-functional matrixed teams

• Ability to manage multiple priorities successfully and work on multiple projects simultaneously

• High degree of initiative and self-motivation
• Team-oriented, with a focus on achieving team goals
• Excellent interpersonal skills; enthusiastic, team player and self-starter; serious commitment to hard work and excellence 

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.