Sr Manager Information Systems -Automation & Analytics

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Sr Manager Information Systems -Automation & Analytics

What you will do

Let’s do this. Let’s change the world. In this vital role you will be the Automation Lead. You will be working with a dedicated team to lead the Digital Workplace Experience (DWX) organization in developing a comprehensive & agile automation program that is focused on reducing manual processes, operational spend, security risk & increasing self-service across the DWX ecosystem.

The DWX (Digital Workplace Experience) team is responsible for the design, development, delivery, and life cycle of Amgen’s End User Technology services which include user PCs, mobile devices; printers, communication tools including Audio/Video teleconference/meeting support, Email Messaging; and collaboration tools including Office 365, SharePoint Online, Box, and Yammer. The team consists of cross-disciplinary IT professionals who understand how to deliver services that span infrastructure, applications, and customer experiences.

Roles & Responsibilities:

• Operate as Automation lead for Digital Workplace Experience team, leading solution design, service delivery and end-to-end oversight & governance for all DWX Automation projects.

• Deliver and continually improve the Automation Solution Architecture.

• Lead team of technologists focused on developing automations & supporting DWX as functional SMEs.

• Engage the business to understand their business requirements and current processes, and help find ways to improve processes using Services within Power Apps, Flow, Azure Apps, ServiceNow, etc.

• Align with enterprise automation standards & testing frameworks for development and run.

• Partner with DWX operations, engineering, and other internal & external teams to identify & implement opportunities to “Stop, Simplify & Automate” processes globally.

• Optimize existing run operations by building web/mobile tools that deliver enterprise outcomes.

• Mentor and provide technical guidance to all DWX staff on automating & simplifying their processes.

• Evaluate automation for emerging trends such as IoT, AI, Blockchain, etc.

• Interact with business users, SaaS providers & partners to understand & document business requirements, data integration flows, security or compliance requirements.

• Design automated process solutions in accordance with standard design principles and conventions, that are efficient, well structured, maintainable, and easy to understand.

• Translating strategic opportunities and emerging technology solutions into tangible pragmatic executable plans.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Doctorate degree / Master's degree / Bachelor's degree and 12 to 17 years of IT Architecture, software engineering and process automation.

Functional Skills:

• Deep technical knowledge of MDM, cloud/SaaS platforms, collaboration & communication technologies, enterprise security.

• Strong Operating System (Linux, Windows, iOS), network and security fundamentals e.g. understanding of networking protocols & applications (TCP/IP, load balancing, firewalls etc.)

• 3+ years of hands-on development experience with Office 365 tools including Power Apps, Flow, Azure Apps etc.

• 3+ years of hands-on development experience with leading RPA platforms, such as UiPath, Automation Anywhere, Blue Prism etc.

• 4+ years of experience with web service technologies and programming languages such as SOAP, REST, Python, Java, C#/.NET framework, JSON, HTML/XML/XAML, JavaScript, Linux, PowerShell etc.

• 2+ years of experience working with scrum framework. Deep knowledge of standard processes across the SDLC and software testing methodologies, tools, and processes.

• Experience in Software Engineering, DevOps, or System Administration with automation focus

• Experience with software development practices – Continuous Integration, Continuous Delivery, and Source Code Management, object-oriented design, web development frameworks or software design patterns

• Understanding or experience of Cloud Integration - familiarity with SaaS, iPaaS/PaaS & IaaS based Application delivery models

• Knowledge of ITIL Service Management framework

• Excellent verbal and written communication skills to present process improvements to peers & leadership.

• Strong leadership/consultative, collaboration, project management, service delivery and process improvement skills to facilitate alignment across multiple global geographies and functions.

Professional Certifications:

• Scaled Agile Framework (SAFe) for Teams (preferred)

Soft Skills:

• High degree of initiative and self-motivation.

• Ability to handle multiple priorities successfully.

• Team-oriented with a focus on achieving team goals.

• Excellent analytical and troubleshooting skills.

• Ability to work effectively with global and virtual teams.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.