Sr Associate IS Analyst

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let’s do this. Let’s change the world. In this vital role you will maximises domain and business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams.

This role involves working closely with business collaborators, Data engineers, AI/ML engineers to ensure that the technical requirements for upcoming development are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems. You will collaborate with the Product Owner and developers to maintain an efficient and consistent process, ensuring quality deliverables from the team.

Roles & Responsibilities:

• Collaborate with System Architects and Product owners to manage business analysis activities, ensuring alignment with engineering and product goals.
• Monitor, solve, and resolve issues related to case intake and case processing across multiple systems.
• Work with Product Owners and customers to define scope and value for new developments.
• Stay focused on software development to ensure it meets requirements, providing proactive feedback to collaborators.
• Design, implement, and maintain automated CI/CD pipelines for seamless software integration and deployment.
• Collaborate with developers to enhance application reliability and scalability.
• Troubleshoot deployment and infrastructure issues, ensuring high availability.
• Collaborate with business subject matter experts, testing teams and Product Management to prioritize release scopes and groom the Product backlog.
• Maintain and ensure the quality of documented user stories/requirements in tools like Jira.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Master’s degree and 1 to 3 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR
• Bachelor’s degree and 3 to 5 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR
• Diploma and 7 to 9 years of Life Science/Biotechnology/Pharmacology/Information Systems experience

Preferred Qualifications:

Functional Skills: Must-Have

• Experienced in MuleSoft, Java, J2ee & database programming.
• Demonstrated expertise in monitoring, troubleshooting, and resolving data and system issues.
• Proficiency in CI/CD tools (Jenkins, GitLab CI/CD, GitHub Actions, or Azure DevOps). Hands-on experience with the ITIL framework and methodologies like (Scrum).
• Knowledge of SDLC process, including requirements, design, testing, data analysis, change control

Functional Skills: Good to Have

• Experience in managing GxP systems and implementing GxP projects.
• Knowledge of Artificial Intelligence (AI), Robotic Process Automation (RPA), Machine Learning (ML), Natural Language Processing (NLP) and Natural Language Generation (NLG) automation technologies with building business requirements.
• Knowledge of cloud technologies such as AWS.
• Excellent communication skills and the ability to communicate with Product Managers and business collaborators to define scope and value for new developments.
• Experience of DevOps, Continuous Integration, and Continuous Delivery methodology, and CRM systems

Soft Skills:

• Excellent analytical and troubleshooting skills
• Able to work under minimal supervision
• Strong verbal and written communication skills
• High degree of initiative and self-motivation
• Team-oriented, with a focus on achieving team goals
• Ability to manage multiple priorities successfully
• Ability to deal with ambiguity and think on their feet

Shift Information:

This position may require you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.