Specialist Software Engineer - Automation & Analytics

ABOUT AMGEN
Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller, and longer. We discover, develop, manufacture, and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

What you will do

Let’s do this. Let’s change the world. In this vital role you will on the Automation team, serve as the primary lead for system integrations and associated automation initiatives. As such, you will require a proven understanding of the underlaying APIs, best practices, and ability to explain key information to those desiring an integration. Extensive automation experience is a must to be successful. Additionally, this is a dynamic role that will require a lot of flexibility along with the desire to help others achieve agreed upon goals.

The ideal candidate should have a passion for automation, operational excellence, and building smart engineering solutions. They work well with others in a global team environment and bring a strong sense of drive and curiosity, quickly adapting to fast-paced situations and picking up new technologies along the way. They're comfortable managing multiple tasks across a wide range of tools and systems, and they know how to prioritize effectively. They're also not afraid to dive into areas outside their comfort zone and can communicate clearly—both in writing and conversation—with technical and non-technical teammates alike.

Roles & Responsibilities:

• Reviewing and analyzing business processes, functions, and procedures to determine the most effective business systems software to meet the collaboration and productivity needs of the organization by using OOTB features

• Establishing systems specifications and objectives, based on business requirements and cost-effectiveness, and provides recommendations to management personnel

• The coordination of testing and implementation of the system software, including conversion of data to the new system, and working with application support personnel to resolve system problems

• Participate in writing and maintaining SOPs

• Creating awareness of the vendor product release plans and how they affect integrations

• Facilitating customer-focused interaction to ensure objectives are realized and expectations are properly managed.

• Coordinates activities and programs with other departments to improve service performance
  

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The vital attribute professional we seek is an engineer with these qualifications.

Basic Qualifications:

• Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years in Information Systems experience

• 2+ years of direct experience with Office 365 as an admin, utilizing the Graph API

• 2+ years of Power Platform experience, particularly Power Automate and an understanding of Microsoft licensing

• 2+ years of automation utilizing AWS technologies such as Lambda functions & knowing how to properly secure such solutions

Must Have Skills

• Experience with ServiceNow and an understanding of its abilities

• Extensive problem solving, debugging, and troubleshooting skills are required

• Excellent verbal communications and documentation skills are required

• Able to work independently and provide recommendations on strategies for meeting client needs

• Thorough understanding of REST, SOAP, OAuth and other relevant technologies

• Ability to bring consistency and quality assurance across various projects

Functional Skills:

• Experience with Agile methodologies and JIRA

• Experience with RPA platforms such as UiPath (preferably Studio by using scripts and APIs)

• Working knowledge of SSO providers such as Okta

• Project Management experience within an enterprise environment

• Hands on experience working with ServiceNow (building integrations, workflows, etc.)

• Experience using Smartsheet

• Scripting knowledge using PowerShell, Python, JavaScript

• Experience working with OCM teams and following Change procedures/processes

• Microsoft, or other relevant certifications are a plus

Professional Certifications:

• Scaled Agile Framework (SAFe) for Teams (preferred)

Soft Skills:

• High degree of initiative and self-motivation.

• Ability to manage multiple priorities successfully.

• Excellent verbal and written communication skills.

• Team-oriented with a focus on achieving team goals.

• Excellent analytical and troubleshooting skills.

• Ability to work effectively with global and virtual teams

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.