Specialist IS Analyst – Learning & Development

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let’s do this. Let’s change the world. In this vital role you will be a part of Amgen’s Learning & Development Product Team, working closely with business collaborators, product owners, business analysts, developers, and testers to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the vendor, software development and configuration teams. This role will be pivotal in ensuring compliance, efficiency, and innovation in the administration of the learning management system (LMS) and related system architecture, including reporting and integrations. This role will support continuous improvements and automation as well as apply technical expertise, validation experience, and a solid understanding of regulatory requirements.

The role also demonstrates domain and business process expertise to drive ongoing improvements to meet Amgen’s regulatory and validation procedures. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of LMS systems.

Roles & Responsibilities:

• Collaborate with system architects and product managers to handle business and systems analysis activities, ensuring alignment with engineering and product goals.
• Capture the voice of the customer to define business processes and product needs and translate to technology solutions.
• Work with the product owner to define scope and value for new developments.
• Facilitate the breakdown of epics into features and sprint-sized user stories and participate in backlog reviews with the development team.
• Collaborate with the product team, vendors, and other collaborators to prioritize release scopes and refine the product backlog.
• Clearly express features in user stories/requirements so all team members and customers understand how they fit into the product backlog.
• Ensure acceptance criteria and definition of done are well-defined
• Stay focused on software development to ensure it meets requirements, providing proactive feedback to collaborators.
• Develop and implement effective product demonstrations for internal and external collaborators.
• Maintain accurate documentation of configurations, processes, and changes.
• Provide experienced technical support to meet objectives of quality, output and cost in developing, solve, standardizing and improving new and existing system capabilities.
• Prepare, implement, document, and report IS protocols in line with GxP and other regulatory requirements and standards.
• Ensure all testing and validation activities align with GxP, FDA 21 CFR Part 11, and other regulatory standards.
• Partner with quality assurance, business and other technology teams to ensure alignment on objectives and testing requirements.
• Develop and manage test cases, protocols, and documentation.
• Assure that all validation test procedures are in line with current technology, corporate, and governmental regulations.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Master’s degree with 4 - 6 years of experience in Computer Science, Business, Engineering, IT or related field OR
• Bachelor’s degree with 6 - 8 years of experience in Computer Science, Business, Engineering, IT or related field OR
• Diploma with 10 - 12 years of experience in Computer Science, Business, Engineering, IT or related field.

Functional Skills:

Must-Have Skills:

• Strong knowledge of information systems and network technologies in the Human Resources – Learning & Development area.
• Solid understanding of software development methodologies, such as SDLC, Agile, and/or Scrum.
• Experience with designing and supporting integrated system architecture, including hosted applications, on-premise applications, custom applications, and reporting environments, such as AWS data lake platforms.
• Experience with SumTotal, Workday, Cornerstone or other HR Learning platforms.

Good-to-Have Skills:

• Experience with validated GxP systems per FDA 21 CFR Part 11, pharma or other regulated industry.
• Familiarity with GxP validation management tools such as ALM, Veeva Vault Controlled Documents, etc.
• Experience with DevOps, software quality management and change management processes.

Professional Certifications:

• SAFe – DevOps Practitioner (preferred)
• SAFe for teams (preferred)

Soft Skills:

• Able to work under minimal supervision.
• Skilled in providing oversight and mentoring team members.
• Demonstrated ability in effectively delegating work.
• Excellent analytical and gap/fit assessment skills.
• Strong verbal and written communication skills.
• Ability to work effectively with global, virtual teams.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented, with a focus on achieving team goals.
• Strong presentation and communication skills.

Shift Information:

This position requires you to work a later shift and may be assigned a second or third shift rotation schedule. Candidates must be willing and able to work during evening or night shifts, as required based on product team structure and working hours.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.