Software Program Analyst – Salesforce
Software Program Analyst – Salesforce
India - Hyderabad Apply NowLet’s do this. Let’s change the world. In this vital role you will discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.
About the role
Role Description:
The Salesforce Analyst role is responsible for supporting, monitoring, maintaining and enhancing software applications and solutions that meet business needs and ensuring the availability and performance of critical systems and applications. This role involves working closely with the product team, the Salesforce Platform team, and other engineers to create high-quality, scalable software solutions and automating operations, monitoring system health, and responding to incidents to minimize downtime.
Roles & Responsibilities:
Support, monitor, maintain and enhance existing business solutions using Salesforce
Support and implement automation solutions using Flow Builder, Apex triggers, and Workflow Rules
Support and implement and manage Salesforce security models, including profiles, permission sets, and role hierarchies
Deploy code from sandbox environments to production using Salesforce Deployment Tools (Copado/ Salesforce CLI)
Stay updated with the latest trends and advancements
Work closely with product team, business team, and other stakeholders
Design, develop, and implement applications and modules, including custom reports, interfaces, and enhancements
Analyze and understand the functional and technical requirements of applications, solutions and systems and translate them into software architecture and design specifications
Develop and execute unit tests, integration tests, and other testing strategies to ensure the quality of the software
Identify and resolve software bugs and performance issues
Maintain detailed documentation of software designs, code, and development processes
Customize modules to meet specific business requirements
Work on integrating with other systems and platforms to ensure seamless data flow and functionality
Provide ongoing support and maintenance for applications, ensuring that they operate smoothly and efficiently
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.
Basic Qualifications:
Master’s degree and 1 to 3 years of Computer Science, IT or related field experience OR
Bachelor’s degree and 3 to 5 years of Computer Science, IT or related field experience OR
Diploma and 7 to 9 years of Computer Science, IT or related field experience
Preferred Qualifications:
Must-Have Skills
Strong knowledge of information systems and network technologies
2+ years if hands on experience developing SFDC applications
2+ years of experience integrating Salesforce.com with other applications
Experience maintaining SaaS (software as a system) solutions and COTS (Commercial off the shelf) solutions
Strong understanding of software development methodologies, including Agile and Scrum
Experience working in a DevOps environment, which involves designing, developing and maintaining software applications and solutions that meet business needs.
Good-to-Have Skills:
Experience in Mulesoft or cloud technologies.
Experience with Veeva MedComms
Experience with Komodo Publication Planning
Experience with Copado DevOps
Professional Certifications:
SAFe® for Teams certification (preferred)
Salesforce Administrator (preferred)
Salesforce Advanced Administrator (optional)
Platform App Builder (optional)
Soft Skills:
Excellent analytical and troubleshooting skills
Strong verbal and written communication skills
Ability to work effectively with global, virtual teams
High degree of initiative and self-motivation
Ability to manage multiple priorities successfully
Team-oriented, with a focus on achieving team goals
Shift Information:
This position requires you to work a later shift and will be assigned to the second shift. Candidates must be willing and able to work during evening shifts, as required based on business requirements.
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
