Senior Manager, Information Systems

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let’s do this. Let’s change the world. In this vital role you will be responsible for managing the R&D Veeva Vault Platform technical team that develops and implements technology strategies, solutions, and services to support Amgen’s Veeva Vault Platform. The role will direct the Agile Platform Technical team, consisting of software engineers, solution architects, system configurators, etc. to build shared platform components and their lifecycle management.

The ideal candidate will have a consistent track record of leadership in technology-driven environments, managing technology platforms, digital transformation initiatives, and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. This role demands the ability to drive and deliver against key organizational pivotal initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure.

Roles & Responsibilities:

• Manage and be responsible for the identified Agile Product Team
• Be responsible for orchestrating product governance via PI planning, aligned to short- and long-term business and technology strategy needs
• Drive the implementation of a robust DevOps pipeline for the product using Amgen’s CI/CD frameworks and tools
• Drive a Product First attitude among the team and peers with a goal towards global expansion of the product’s capabilities
• Drive an attitude of excellence in running robust, reliable, and secure software products following Amgen’s software development, operating procedures, and organizational change requirements
• Unblock and drive engagement to improve results delivery for the team and the organization
• Foster a culture of collaboration, innovation, and continuous improvement.
• Attract and recruit top talent as part of an extensive Technology organization to be hired within India
• Develop talent, motivate the team, delegate effectively, champion diversity within the team and act as a role model of servant leadership.
• Improve activities being measured by crafting, monitoring, and optimizing relevant feedback loops through 'test & learn' activities
• Facilitate standard methodology sharing, ensuring ongoing alignment with the Technology & Digital strategy
• Remain accountable for ensuring overall organizational compliance to quality/compliance requirements such as GXP and Privacy
• Establish Product/Platform Efficiency through coordinated impact assessment of Veeva changes and being accountable for deployment and adoption of platform features

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Doctorate degree and 2 years of Business, Engineering, IT or related field experience OR
• Master’s degree and 8 to 10 years of Business, Engineering, IT or related field experience OR
• Bachelor’s degree and 10 to 14 years of Business, Engineering, IT or related field experience OR
• Diploma and 14 to 18 years of Engineering, IT or related field experience

Preferred Qualifications:

Functional Skills:

Must-Have Skills:

• Good knowledge of different Pharma business processes and Global regulations.
• Significant technical experience developing & architecting technology solutions, managing complex IS programs/projects, and driving multi-functional technology introduction and innovation in the life sciences industry
• 8 to 10 years of experience as a technical platform or technical product manager for Veeva Platforms and/or Products
• Good Experience with GxP Validation processes
• Experienced in managing a large team of 15+ members
• Experience with system integration and IT infrastructure
• Have strong eye for business. Can demonstrate a deep understanding of pharma industry regulations, therapy, and product
• Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation and fostering the development of talent.
• Exceptional collaboration, communication, must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment.
• Experience in applying technology standard process methodologies: Scaled Agile (SAFe), ITIL, etc.

Good-to-Have Skills:

• Experience as a technical platform or a product manager
• Experience in a leadership role within a pharmaceutical or technology organization
• Extensive experience in the software development lifecycle of GxP Systems.
• Experience using and adoption of Scaled Agile Framework (SAFe)
• Strong analytic/critical-thinking and decision-making abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Established business partnerships and IS governance practices involving senior business partners
• Broad working knowledge of key IS domains and layers

Professional Certifications (please mention if the certification is preferred or mandatory for the role):

• Veeva Vault Platform Administrator (mandatory)
• Scaled Agile Framework (SAFe) for Teams (mandatory)
• Scaled Agile Framework (SAFe) – DevOps Practitioner (preferred)
• ITIL (preferred)

Soft Skills:

• Excellent leadership and team management skills.
• Strong transformation and change management experience.
• Exceptional collaboration and communication skills.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented with a focus on achieving team goals.
• Strong presentation and public speaking skills.
• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams

Shift Information:

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

Equal opportunity statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.