Senior CRM Engineer - Veeva/Salesforce

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Senior CRM Engineer - Veeva/Salesforce

What you will do

Let’s do this. Let’s change the world. In this vital role you will play a critical role in shaping and delivering high-impact CRM solutions within the Salesforce and Veeva ecosystem. This position requires deep technical expertise in Salesforce and Veeva CRM along with a proven understanding of the pharmaceutical or life sciences industry. The ideal candidate will drive the design, development, and enhancement of scalable CRM solutions that align with evolving business goals and compliance standards. This role will also serve as a key technical resource across teams, for technical guidance, solution design and cross functional collaboration.

Roles & Responsibilities:

• Design and deliver scalable Veeva CRM solutions built on the Salesforce platform to meet complex business requirements.

• Lead the development of custom functionality using Apex, Visualforce, Lightning Web Components (LWC), and Aura to enhance platform capabilities.

• Collaborate with teams to implement integrations between Veeva CRM, Veeva Vault, and third-party systems using REST/SOAP APIs and middleware tools.

• Influence technical direction and establish best practices for Salesforce and Veeva CRM development, ensuring adherence to industry standards and internal policies.

• Develop efficient and reliable automations using Apex, Flows, and other native tools to streamline and optimize business processes.

• Translate strategic business needs into clear technical solutions, working closely with business analysts, stakeholders, and engineering partners.

• Take ownership of the CRM solution design, ensuring flexibility, maintainability, and long-term performance.

• Maintain a strong focus on code quality, system reliability, security, and governance throughout the development lifecycle.

• Identify system gaps and improvement opportunities, proposing thoughtful enhancements to enhance value and efficiency.

• Solve and resolve complex technical issues related to custom development, integrations, and data workflows.

• Partner with Veeva/Salesforce CRM administrators, developers, and cross-functional teams to ensure smooth solution delivery and user adoption.

• Provide mentorship and technical direction to peers, contributing to team knowledge and development standards.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Master’s degree with 4 - 6 years of experience in Computer Science, IT or related field OR

• Bachelor’s degree with 6 - 8 years of experience in Computer Science, IT or related field OR

• Diploma with 10 - 12 years of experience in Computer Science, IT or related field

Preferred Qualifications:

Must-Have Skills

• Solid understanding of Veeva CRM administration and Salesforce.

• Good understanding of software development methodologies, including Agile and Scrum

• Experience working in a DevOps environment, which involves designing, developing and maintaining software applications and solutions that meet business needs.

• Good communication skills, and excellent team leader with the ability to work effectively with multi-functional teams.

• Excellent problem-solving skills and attention to detail.

Good-to-Have Skills:

• Solid experience with Salesforce Apex, Visualforce, and Lightning components is a plus.

• Knowledge of other Veeva platforms a plus

Professional Certifications:

• Relevant certifications such as Veeva CRM and Salesforce Administrator (preferred)

• SAFe® for Teams certification (preferred)

Soft Skills:

• Excellent analytical and troubleshooting skills

• Strong verbal and written communication skills

• Ability to work effectively with global, virtual teams

• High degree of initiative and self-motivation

• Ability to manage multiple priorities successfully

• Team-oriented, with a focus on achieving team goals

Shift Information:

This position requires you to work a later shift and will be assigned to the second shift. Candidates must be willing and able to work during evening shifts, as required based on business requirements.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.