Senior Associate Technology Business Systems Analyst

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Amgen India is a key contributor to the company’s global digital transformation initiatives, delivering secure, compliant, and user-friendly digital solutions. As part of the Global Medical Technology – Medical Information team, you will play a critical role in ensuring quality, compliance, and performance across Amgen’s Medical Information platforms.

As a Senior Business Systems Analyst in the Global Medical Technology – Medical Information business unit, you will be responsible for bridging the gap between business needs and technical solutions. This role supports the planning and execution of enhancements for Amgen’s Medical Information digital ecosystem, including Medical Information Websites and validated enterprise systems.

You will play a vital role in requirement gathering, documentation, stakeholder engagement, user story creation, validation readiness, and offshore coordination. You will collaborate closely with business SMEs, product owners, QA, validation, and technical teams to ensure that all business requirements are clearly defined, refined, and translated into development-ready user stories that adhere to Amgen’s GxP and validation standards.

Roles & Responsibilities:

• Facilitate and participate in requirement gathering sessions, backlog refinement, and business feedback discussions for new features and process improvements

• Translate business requirements into clearly written user stories and tasks in JIRA, including complete descriptions and standardized formatting

• Define detailed acceptance criteria for each user story, aligned with refinement sessions and stakeholder expectations

• Lead business demos, capturing feedback in the form of meeting minutes (MOMs) and translating feedback into actionable user stories or enhancements

• Coordinate with Subject Matter Experts (SMEs) to ensure timely document approvals, process validations, and business alignment

• Collaborate with cross-functional teams including product owners, developers, validation, and QA to ensure accurate implementation of business needs

• Support process documentation including current-state and future-state process flows, user journey maps, and system behavior mapping

• Coordinate with offshore teams for effective delivery of work packages and alignment on shared deliverables and documentation

• Ensure all activities and deliverables are aligned with Amgen’s validation processes, GxP requirements, and audit readiness

• Work closely with validation teams to support RS, DS development, RTM creation, OQ test case mapping, and change control documentation

• Track and report on the status of user stories, blockers, and upcoming priorities in Agile ceremonies such as sprint planning and retrospectives

• Contribute to continuous improvement initiatives, knowledge sharing, and the enhancement of BA practices across the team

• Maintain a strong understanding of the business domain, platform functionality, and user experience requirements to provide strategic input on solution design

• Proficient in supporting solutions within regulated GxP and CSV-compliant computer systems, ensuring adherence to validation, audit, and documentation standards

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Master’s degree and 1 to 3 years of Computer Science, IT or related field experience OR

• Bachelor’s degree and 3 to 5 years of Computer Science, IT or related field experience OR

• Diploma and 7 to 9 years of Computer Science, IT or related field experience

Preferred Qualifications:

• BS/MS in Computer Science, Information Systems, Life Sciences, or related technical/business field

• 5+ years of experience as a Business Systems Analyst or Product Analyst in the pharmaceutical or life sciences domain

• Strong experience with JIRA, Confluence, and Agile delivery methodologies

• Proven ability to write detailed user stories, acceptance criteria, and maintain traceability documentation

• Experience working in a GxP-regulated environment with knowledge of Computer systems validation lifecycle

• Experience collaborating with onsite and offshore delivery models and global project teams

• Understanding of SDLC, Agile/SAFe delivery frameworks, and change management practices

• Excellent documentation skills and comfort with process modeling tools

Must-Have Skills:

• Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users

• Ability to work collaboratively with cross-functional teams and manage multiple tasks simultaneously

• Strong analytical and problem-solving skills to interpret complex data and provide actionable insights

• Strong understanding of the Software Development Lifecycle (SDLC) and Agile/Scrum methodologies, including participation in sprint planning, retrospectives, and backlog refinement.

• Proven ability to facilitate requirements gathering, document business processes, and translate them into clear, actionable user stories with well-defined acceptance criteria using tools like JIRA and Confluence.

Good-to-Have Skills:

• Work experience in the biotechnology or pharmaceutical industry.

• Experience using and adopting Scaled Agile Framework (SAFe)

• Ability to work effectively in a fast-paced, dynamic environment.

• An ongoing commitment to learning and staying at the forefront of AI/ML advancements.

• Understanding of change control documentation, impact analysis, and maintaining traceability between business requirements and validation artifacts.

• Ability to support creation of as-is/to-be process flows, user journey maps, and system behavior models to guide product design and improvements.

• Ability to conduct the role in accordance to GxP and CSV regulations and requirements

Professional Certifications

• Certified Business Analysis Professional (CBAP)

• Certified Scrum Product Owner (CSPO) or SAFe Product Owner/POPM

• Certification in GxP/CSV compliance (preferred)

Soft Skills:

• Strong analytical and critical thinking skills

• Excellent written and verbal communication

• Proven ability to manage priorities in a fast-paced, regulated environment

• High attention to detail with a strong focus on quality and compliance

• Collaborative and team-oriented with strong interpersonal skills

• Proactive, self-starter with a continuous improvement mindset

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Equal opportunity statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.