Senior Associate Application Support

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Senior Associate Application Support

What you will do

Let’s do this. Let’s change the world. In this vital role you will ensure the stability and continuous improvement of Amgen’s data-integration landscape. Partnering with a diverse, global team, you will monitor and optimize Informatica and ETL workloads, troubleshoot business-critical issues, and drive enhancements that keep our digital operations running efficiently. No two days will be the same as you solve complex data-integration challenges across multiple business functions.

Roles & Responsibilities:

• Informatica & ETL Operations

• Monitor daily Informatica jobs, analyze performance, and resolve failures or bottlenecks.

• Implement minor and major enhancements to data-integration workflows, ensuring robustness and scalability.

• Conduct infrastructure assessments and recommend optimization strategies for Informatica and related ETL platforms.

• Integration Engineering & Continuous Improvement

• Design, modify, and support data-integration solutions connecting data lakes, on-prem, and cloud systems.

• Utilize best-practice development standards to build, test, deploy, and maintain integrations.

• Identify automation opportunities and drive continuous-improvement initiatives to reduce manual effort and increase reliability.

Application Support & Incident Management

• Provide L2/L3 support—investigating incidents, coordinating fixes, and ensuring effective root-cause analysis.

• Perform proactive maintenance (patching, SRT testing, upgrades) to sustain high availability.

• Respond to ad-hoc service and reporting requests while balancing multiple priorities in a fast-paced environment.

Collaboration & Knowledge Management

• Work closely with cross-functional SMEs, architects, and Process Engineers to translate business requirements into technical solutions.

• Read and apply Quick Reference Guides (QRGs) and knowledge articles for effective troubleshooting.

• Document procedures, contribute to knowledge bases, and share best practices with global peers.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

• Master's degree / Bachelor's degree and 5 to 9 years of relevant experience

Preferred Qualifications:

MUST HAVE SKILLS

• 3 + years of hands-on application deployment & support experience in pharmaceutical or biotech environments.

• Proven experience monitoring, optimizing, and enhancing Informatica & other application job performance.

• Familiarity with automation tools and scripting for job orchestration and monitoring.

NICE TO HAVE SKILLS

• Working knowledge of Agile and DevOps practices (Jenkins, JIRA, GitHub).

• Exposure to data-lake architectures and complementary ETL tools.

• Understanding of web services, data modelling, and enterprise-integration concepts.

• Strong learning agility and ability to pick up new technologies quickly.

SOFT SKILLS

• Strong problem-solving aptitude and analytical thinking.

• Effective collaboration in highly cross-functional, multicultural teams.

• Clear written and verbal communication; confident in escalating issues and presenting solutions.

• High degree of initiative, ownership, and ability to manage multiple assignments simultaneously.

• Customer-centric attitude with a proactive approach to improvement and innovation.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.