Principal System Engineer – Service Delivery Manager

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Role Description:

The role is responsible for service delivery by the Amgen Veeva Vault Platform team.

The ideal candidate will have a proven track record of leadership in service delivery management for technology platforms, digital transformation initiatives and has a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure.

Roles & Responsibilities:

• Monitor and collect vendor performance matrix related to the Amgen’s Veeva Vault Platform service deliver, ensuring alignment with business objectives.

• Identify and mitigate any performance risks, ensuring that the platform service is scalable, secure, and resilient.

• Responsible for service performance, reliability and efficiency.

• Maintain comprehensive documentation of performance.

• Establish and enforce vendor service standards, governance policies, and best practices

• Work with stakeholders to gather and analyze team’s performance and service related KPIs, ensuring that service meet both business and technical needs

• Drive continuous improvement vendor service performance by identifying opportunities for innovation and efficiency

• Design vendor service that can scale to meet growing business needs and performance demands

• Provide subject matter expertise in Veeva Vault to the platform team, offering guidance on architecture, solution design, and implementation challenges.

• Provide hands-on technical leadership in resolving complex technical issues and ensuring smooth deployment and system integration

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications and Experience:

• Doctorate Degree and 2 years of experience in Business, Engineering, IT or related field OR

• Master’s degree with 8 - 10 years of experience in Business, Engineering, IT or related field OR

• Bachelor’s degree with 10 - 14 years of experience in Business, Engineering, IT or related field OR

• Diploma with 14 - 18 years of experience in Business, Engineering, IT or related field

Must-Have Skills:

• Strong understanding of architecting and deployment strategies for integrations to Veeva Vault Platforms/Products,

• Expertise in system integration, including APIs, middleware tools, and data migration between Vault and other systems.

• Extensive knowledge of enterprise architecture frameworks, technologies, and methodologies

• Experience with system integration and IT infrastructure

• Experience with data, change, and technology governance processes on the platform level

• Experience working in agile methodology, including Product Teams and Product Development models

• Proficiency in designing scalable, secure, and cost-effective solutions.

• Have stakeholder and team management skills

• Can lead and guide multiple teams to meet business needs and goals

• Experience with cloud-based architectures, AWS, Azure, or similar environments.

Good-to-Have Skills:

• Good Knowledge of the Global Pharmaceutical Industry

• Understanding of GxP process

• Strong solution design and problem-solving skills

• Strong understanding of technology, function, or platform

• Experience in developing differentiated and deliverable solutions

• Ability to analyze client requirements and translate them into solutions

• Working late hours

Professional Certifications:

• Veeva Vault Platform Administrator (mandatory)

• Scaled Agile Framework (SAFe) for Teams (mandatory)

• Scaled Agile Framework (SAFe) – DevOps Practitioner (preferred)

• ITIL (preferred)

Soft Skills:

• Excellent leadership and team management skills.

• Strong transformation and change management experience.

• Exceptional collaboration and communication skills.

• High degree of initiative and self-motivation.

• Ability to manage multiple priorities successfully.

• Team-oriented with a focus on achieving team goals.

• Strong presentation and public speaking skills.

• Excellent analytical and troubleshooting skills

• Strong verbal and written communication skills

• Ability to work effectively with global, virtual teams

Shift Information:

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Equal opportunity statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.