Director, Commercial Data Management

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

Role Description:

The Commercial Data Management Director will be responsible for building and leading a highly talented and data-focused team in our Innovation Center in India.  They will be responsible for building and growing our Commercial Data Strategy and Management team and capabilities, transitioning select activities, and insourcing work from external vendors to drive operational excellence, cost efficiency, and continued innovation.

Roles & Responsibilities:

Build and Develop High-Performing Teams

• Hire, onboard, and develop new talent required to deliver on our Customer Data & Analytics (CDNA) organizational goals and ambitions.
• Lead and manage teams within a matrixed organization and across our four pillars – Master Data Management, Data Platforms, Patient Data Management, Data Acquisition & Governance.
• Motivate the team, delegate effectively, champion diversity within the team and act as a role model of servant leadership.
• Instill a culture of collaboration, continuous improvement, and accountability.
• Identify and resolve roadblocks, process gaps, and resourcing needs as part of continuous improvement efforts.

Manage Work Transition and Insourcing

• Develop and oversee transition plans to migrate work to the innovation center with minimal disruption.
• Lead the insourcing of our operational data management services currently delivered by external vendors, ensuring appropriate knowledge transfer, risk mitigation, and operational readiness.

Facilitate Cross-Team and Organizational Engagement and Alignment

• Partner closely with the other Commercial Data Strategy directors from our core pillars and contribute to delivering against our priority initiatives and establish new ways of working, especially across time zones.
• Work with our Technology/IT partners to establish Agile Product Teams at the Innovation Center and work effectively across other product teams in other geographies.
• Act as a key liaison between at the innovation center with other Customer Data & Analytics Teams to ensure alignment on goals, processes, and success measures.

Basic Qualifications and Experience:

• Doctorate degree and 4 years of data management experience OR
• Master’s degree and 14 to 16 years of data management experience OR
• Bachelor’s degree and 16 to 18 years of relevant data management experience
• Proven experience in standing up new teams, managing, and retaining talent in India.
• Demonstrated success in managing complex transitions.
• Strong leadership, stakeholder management, and communication skills.
• Excellent English oral and written communication.
• Comfortable working in global teams and across time zones and cultures.

Functional Skills:

Must-Have Skills:

• Prior experience and success building high-performing data management teams, with clear demonstrations of collaboration, innovation, and continuous improvement.
• Previously led major data transformation projects with global teams, including core teams situated in India.
• Quick learning agility to understand new concepts such as our end-to-end Commercial data flows to identify and remediate interdependencies.
• Collaborate with leadership team to stay ahead of industry trends, best practices, and emerging technologies in data acquisition, master data management, data platforms, patient data management and the use of AI solutions to enhance data quality and usability.
• Alignment with best practices and a commitment to championing new and innovative methodologies and tools to enhance data strategies and solutions to drive business outcomes.

Good-to-Have Skills:

• Experience working in the life sciences commercial data domain space, ideally in the areas of Data Platforms, Master Data Management (MDM), Patient Data, and Data Acquisition & Governance.
• Worked in multinational settings with teams from different countries.
• Basic understanding of compliance and data privacy requirements.
• Familiarity with and application of Scaled Agile Framework (SAFe).

Soft Skills:

• Excellent leadership and team management skills.
• Exceptional collaboration and communication skills.
• Strong data & analytics/critical-thinking and decision-making abilities.
• Able to perform well in a fast-paced, changing environment.
• Strong oral, written, and presentation skills, with the ability to articulate complex concepts and controversial findings clearly and compellingly.