Data Analytics Mgr

Job Description

The Data Analytics & Automation Manager works to support all the functions within the Finance Corporate Services teams, including Global Meetings Management, Global Travel & Expense, Global Learning Solutions, Payroll, and Treasury. The Data Analytics & Automation Manager will lead the development and maintenance of visual performance management dashboards and automation solutions to assist teams and leaders in tracking and managing the key measures that indicate the health and performance of service delivery to their customers and business partners Additionally, this role will oversee and coach the Data & Analytics Team, ensuring the successful execution of their responsibilities. This role reports to the Continuous Improvement & Automation (CI&A) Senior Manager located in Tampa, FL, and partners closely with the Global Meetings (GMM) Technical Manager, the Global Learning Solutions (GLS) Manager, and the Travel & Expense (T&E) Senior Manager for data analytics support and alignment. The individual will also collaborate with the Corporate Services Product Team to ensure alignment, data connectivity, and IT governance is compliant. This individual will be responsible for data collection, aggregation, report development and analysis of systems and data warehouses. In support of the functional leaders, the manager will perform data analysis to proactively identify trends, support investigations, and partner with the identify opportunities for improvement.

A successful candidate will be comfortable working within manager’s guidance compiling information for leadership to make informed decisions and contributing to projects (long and short-term) and ad hoc actions that synchronize and coordinate efforts across the Business functions.  He or she will also gather, analyze and prepare data in various forms for the Corporate Services leadership team, as well as other ad hoc needs and requests. The candidate should be capable of handling multiple projects simultaneously and managing stakeholders' expectations regarding turnaround times.

Responsibilities

·Oversee the development, maintenance, and governance of visual performance dashboards for Corporate Services and Finance functions to monitor key service delivery metrics. Manage data visualization tools and platforms, including Tableau, Power BI, and Smartsheet, ensuring effective reporting and data-driven decision-making. Ensure data accuracy, integrity, and governance across various reporting systems.

·Oversee technical project execution to meet business needs effectively.

·Manage, monitor and govern automation solutions to enhance efficiency and reduce manual effort.

·Oversee the design and implementation of automation solutions to enhance process efficiency and support improvement initiatives. Leverage automation tools such as Power BI, Power Query, Power Automate, Power Apps, Smartsheet, Tableau, and SharePoint to streamline workflows and optimize business processes.

·Oversee data collection, aggregation, and analysis from various systems and data warehouses. (Cvent, Concur, SAP, etc.)

·Lead the development of reports and analytics to support strategic decision-making and business operations.

·Address ad-hoc data analytics requests to support functional leaders.

·Manage AI automation and maintenance for intake and AI self-service platforms/tools such as ServiceNow..

·Identify opportunities for AI-driven improvements in data management and business process automation.

·Partner with Technology teams to ensure seamless data integrations and system configurations to ensure standardized data connectivity and enforce data governance policies.

·Support functional leaders by proactively identifying trends, conducting investigations, and recommending data-driven improvements.

·Assist functions in monitoring key functional metrics to monitor performance in delivery to customer, business performance, and operational efficiency.

·Prepares monthly/quarterly/yearly metrics for Corporate Services leadership team on overall activities

·Manage and oversee the development and maintenance of data analytic queries, data stores, and standardized/custom report layouts. Ensure the creation and governance of a library of executive report formats, aligning reporting processes with business objectives and stakeholder requirements.

·Evaluate algorithms using methodologies such as regression, classification, clustering, prediction

·Identify and monitor both recurring reporting requirements and assigned and ad hoc project progress by tracking activity; resolving problems; publishing progress reports; recommending actions

·Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues

·Provide coaching and professional development to enhance the team's technical and analytical capabilities.