Associate IS Bus Sys Analyst

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Associate IS Bus Sys Analyst

What you will do

Let’s do this. Let’s change the world. In this vital role you will leverages domain, technical and business process expertise to provide exceptional end user support of Amgen’s external suppliers to ensure their effectiveness to deliver Amgen clinical trials for Amgen study teams. This role involves working closely with internal and external business stakeholder and support analysts to ensure rapid resolution of technical issues, performing route cause analysis and implementation of long-term preventative solutions. You will collaborate with the Product Owner and a team of other Business Analysts to ensure operational support excellence from the team.

Roles & Responsibilities:

• Build strong relationship with key business leads and external partners to ensure their needs are being met

• Oversee expedited resolution of business-critical issues affecting the delivery of key external business partners

• Work with Product owner and business stakeholders to collected details requirements and user stories

• Analyze technical and process problems and work with multi-functional owners to develop solutions

• Maintain accurate documentation of configurations, processes, and changes

• Maintain detailed system and user documentation

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a with these qualifications.

Basic Qualifications:

• Bachelor’s degree and 0 to 3 years of Life Science/Biotechnology/Information Systems experience OR

• Diploma and 4 to 7 years of Life Science/Biotechnology/Information Systems experience

Preferred Qualifications:

Must-Have Skills:

• Customer focused with excellent written and verbal communication skills who can confidently work with internal Amgen business stakeholders and external service partners on technology topics

• Experience of working with or supporting systems used to execute clinical trials. E.g. Rave, CTMS, Veeva

• Excellent problem-solving skills and a committed attention to detail in finding solutions

Good-to-Have Skills:

• Experience of working with or in a Clinical Research Organizations (CROs) or other specialist suppliers supporting clinical trials

• Experience with Agile software development methodologies (Scrum)

• Knowledge of network security protocols and tools (e.g., IPSEC, SSL, IDS/IPS, firewalls)

• Experience of O365 Cloud PC VDI

Professional Certifications :

• SAFe for Teams certification (preferred)

Soft Skills:

• Highly organized and able to work under minimal supervision

• Excellent analytical and assessment skills

• Ability to work effectively with global, virtual teams

• Ability to manage multiple priorities successfully

• Team-oriented, with a focus on achieving team goals

• Familiarity with GxP, CFR 21 Part 11 and systems validation

• Ambitious to further develop their skills and career

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.