Associate Director Information Systems – Veeva Platform Operations Lead

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let’s do this. Let’s change the world. In this vital role you willrole is responsible for leading the team to support and maintain the Amgen Veeva Vault Platform. The role will be involved in defining Amgen’s Veeva Vault Platform support strategy , guiding technology decisions, and ensuring timely service is deliver to the Amgen Veeva Vault platform users and their issues are resolved.

The ideal candidate will have a proven track record of leadership in technology-driven environments, managing technology platforms, digital transformation initiatives and has a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with multi-functional and global teams is required to ensure seamless integration and operational excellence. This role demands the ability to drive and deliver against key organizational critical initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure.

Roles & Responsibilities:

• Develop and maintain the enterprise Veeva Vault Platform support strategy, ensuring alignment with business objectives.
• Responsible for fostering platform reliability.
• Identify and mitigate architectural risks, ensuring that the platform is scalable, secure, and resilient
• Maintain knowledge base of Veeva issues, including principles, standards, user guides, and models
• Drive continuous improvement in the architecture by finding opportunities for innovation and efficiency
• Work with partners to gather and analyze requirements, ensuring that solutions meet both business and technical needs
• Accountable for designing and building customizations & configurations on the Platform as per the business needs including, creating custom objects, fields, workflows and SDKs
• Responsible for strategizing Platform Integrations while adhering to consistent integration standards and patterns, designing integration workflows, building connectors, centralizing build & run and implementing consistent DevOps model for integrations
• Perform impact assessments, clearly define AS-IS and TO-BE states, and recommend platform upgrades in accordance with the new features and functionalities released by Veeva
• Design platform architecture that can scale to meet growing business needs and performance demands
• Develop and maintain logical, physical, and conceptual data models to support business needs
• Establish and enforce data standards, governance policies, and best practices
• Establish Product/Platform Efficiency through coordinated impact assessment of Veeva changes and being accountable for deployment and adoption of platform features

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

• Doctorate degree / Master's degree / Bachelor's degree and 16 to 20 years Business, Engineering, IT or related field

Preferred Qualifications:

Functional Skills:

Must-Have Skills:

Must-Have Skills

• Solid understanding of Veeva Vault Platform and Veeva Vaults
• 6-8 years Global Pharmaceutical experience
• Solid understanding of pharmaceutical operations and data management business processes
• Experienced in pharmaceutical regulations and specifications
• Have Team\People management experience
• Experienced in GxP process
• Experience working in agile methodology, including Product Teams and Product Development models
• Proficiency in designing scalable, secure, and cost-effective solutions
• Can work late hours
• Can work with multiple teams to meet the business and partner needs
• Can lead and guide multiple teams to meet business needs and goals
• Have partner and team management skills
• Experience with system integration and IT infrastructure
• Have strong intuition for business. Can demonstrate a deep understanding of pharma industry regulations, therapy, and product
• Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation and fostering the development of talent.
• Exceptional collaboration, communication, must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment.
• Experience in applying technology standard process methodologies: Scaled Agile (SAFe), ITIL, etc.

Good-to-Have Skills:

• Experience as a technical platform or a product manager
• Experience in a leadership role within a pharmaceutical or technology organization
• Extensive experience in the software development lifecycle of GxP Systems.
• Experience using and adoption of Scaled Agile Framework (SAFe)
• Strong analytic/critical-thinking and decision-making abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Established business partnerships and IS governance practices involving senior business stakeholders
• Broad working knowledge of key IS domains and layers

Professional Certifications (please mention if the certification is preferred or mandatory for the role):

• Veeva Vault Platform Administrator (mandatory)
• Scaled Agile Framework (SAFe) for Teams (mandatory)
• Scaled Agile Framework (SAFe) – DevOps Practitioner (preferred)
• ITIL (preferred)

Soft Skills:

• Excellent leadership and team management skills.
• Strong transformation and organisational change experience.
• Exceptional collaboration and communication skills.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented with a focus on achieving team goals.
• Strong presentation and public speaking skills.
• Excellent analytical and fix skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams

Shift Information:

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

Equal opportunity statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com