Associate Application Test Analyst – Manual Testing

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let’s do this. Let’s change the world. In this vital role you will a key contributor to the company’s global digital transformation initiatives, delivering secure, compliant, and user-friendly digital solutions. As part of the Global Medical Technology – Medical Information team, you will play a critical role in ensuring quality, compliance, and performance across Amgen’s Medical Information platforms.

In this role, you will serve as an Application Test Analyst, responsible for supporting the validation and quality assurance of enterprise applications through structured testing processes. You will contribute to the creation and implememntation of test cases, capture test evidence, and log and track defects to resolution. This role is crucial in maintaining the accuracy, compliance, and performance of systems used in regulated environments, including GxP.

You will work closely with development, quality, and validation teams to deliver trusted solutions that serve healthcare professionals and patients around the world.

Roles & Responsibilities:

• Design and develop functional and regression test cases for Salesforce-based systems, including Lightning components, custom objects, workflows, validations, and integrations.
• Support User Acceptance Testing (UAT) by coordinating test activities, preparing relevant Salesforce scenarios, and assisting end users.
• Configure and manage test data in Salesforce environments (standard and custom objects) aligned with test case preconditions.
• Implement structured testing phases including Dry Runs, Operational Qualification (OQ), Functional Testing, and Regression Testing, ensuring all scripts align with validation requirements.
• Conduct System Integration Testing (SIT) to validate end-to-end workflows and ensure seamless data flow across integrated systems.
• Capture and upload test evidence, screenshots, logs, and results to HP ALM, ensuring all test steps and validations are properly documented.
• Log, track, and prioritize defects in HP ALM, linking them to corresponding test cases and working with the Salesforce development team for resolution.
• Perform re-tests and confirm defect closure, ensuring the integrity of fixes and absence of regression issues across Salesforce functionality.
• Implement manual test scripts for Salesforce features, including access control (roles/profiles), data security, UI consistency, and business workflows.
• Work closely with Salesforce developers, business analysts, and administrators to validate system behavior post-deployment and patch releases.
• Validate security configurations, field-level permissions, page layouts, and record insight to ensure compliance with Amgen’s internal controls and GxP standards.
• Participate in Salesforce release cycle testing, including sandbox validations, data migrations, and impact analysis of new features.
• Ensure all testing activities, including test planning, execution, and defect management, are fully traceable and audit-ready in HP ALM for CSV and regulatory compliance.
• Support audit and inspection readiness by maintaining structured documentation of test artifacts and validation evidence.
• Actively contribute to Agile/Scrum ceremonies by sharing testing insights, risks, and quality updates during sprint planning, reviews, and retrospectives.
• Continuously improve QA processes and recommend enhancements to test case reusability, ALM usage, and collaboration between multi-functional teams.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

Bachelor’s degree and 0 to 3 years of Computer Science, IT or related field experience

Diploma and 4 to 7 years of Computer Science, IT or related field experience.

Preferred Qualifications:

• BS/MS in Computer Science, Information Technology, Life Sciences, or a related field
• 3+ years of experience in manual testing and system validation in a regulated (GxP/CSV) environment
• Good understanding of test lifecycle documentation, including test plans, RTMs, OQ scripts, and summary reports
• Familiarity with test management and defect tracking tools (e.g., JIRA, HP ALM, qTest)
• Experience working in Agile/Scrum teams within healthcare or pharmaceutical domains
• Experience in validating GxP-critical systems per 21 CFR Part 11, Annex 11, and data integrity standards
• Exposure to or interest in automation testing tools and concepts (e.g., Selenium, TestNG)

Must-Have Skills

• Hands-on experience in designing, executing, and documenting manual test cases, particularly for Salesforce-based systems, including Lightning components, workflows, and custom objects.
• Proficient in using HP ALM (or equivalent tools) for planning, performing test runs, capturing test evidence, and managing defect lifecycles with full traceability.
• Ability to log, track, and verify defects, link them to test cases, and collaborate with development teams for resolution and re-testing within structured QA cycles.
• Experience performing manual test scripts related to roles/profiles, data security, record visibility, UI consistency, and Salesforce business workflows.

Good-to-Have Skills

• Experience testing within regulated healthcare or pharmaceutical domains, where compliance and data integrity are critical.
• Interest or exposure to automation tools such as Selenium, TestNG, or other test frameworks for potential process optimization.
• Experience supporting Salesforce release testing, sandbox validation, UAT coordination, and post-deployment verifications.
• Familiarity with writing and maintaining Requirements Traceability Matrices (RTMs), OQ protocols, test plans, and validation summary reports.
• Active involvement in Agile ceremonies such as sprint planning and retrospectives, with the ability to share insights, raise risks, and contribute to continuous QA improvement.
• Solid understanding of GxP and Computer System Validation (CSV) standards, including 21 CFR Part 11 and Annex 11, with experience maintaining audit-ready documentation and validation evidence.

Professional Certifications:

• ISTQB Foundation or Advanced Level Certification.
• Certified CSV/Validation Professional (optional).
• SAFe Agile or Scrum Certification (preferred).

Soft Skills:

• Diligent with a strong commitment to accuracy and documentation.
• Excellent analytical and problem-solving skills.
• Good interpersonal and written/verbal communication abilities.
• Ability to work independently and in collaboration with multi-functional teams.
• Proactive, self-motivated, and adaptable in a dynamic environment.
• High level of accountability and ownership of work you're leading.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.