Accounts Payable Senior Associate

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Amgen is seeking an Accounts Payable (AP) Senior Associate who will be part of Amgen’s Global Procure to Pay (P2P) organization. This individual will be responsible for supporting the invoice exception process and will be critical to drive customer satisfaction across Amgen business units through optimum utilization of resources and continuous improvement.  The role will be located in Hyderabad, India. Specific responsibilities include, but are not limited to the following:

• Serves as a Tier 2 escalation point for BPO resources.

• Responsible for the AP exception handling process and related customer support.

• Accountable for driving customer satisfaction through timely and accurate resolution of exceptions.

• Ability to work in a global matrix environment that is fast paced with shifting priorities.

• Ability to work proficiently in SAP and Excel.

• Work with team to continually update and improve the customer helpdesk and exception management playbooks in accordance with the other service owners and process owners.

• Support decisions related to customer helpdesk and AP exception escalations.

• Conduct regular assessments of helpdesk tickets and AP exceptions to derive root causes and propose solutions to continuously improve performance against SLAs.

• Ensure compliance to internal and external policies, regulations, and laws applicable to the function.

Basic Qualifications

Master’s degree

OR

Bachelor’s degree and 5 years of directly related experience

OR

Associate’s degree and 7 years of directly related experience

OR 

High school diploma / GED and 10 years of directly related experience

Preferred Qualifications

• Degree in Finance, Accounting or closely related field

• 3+ years experience in Procure to Pay customer support / AP exception handling.

• Experience with ERP systems (SAP)

• Strong attention to detail, verbal communication, and interpersonal skills.

• Strong customer service focus while having a problem-solving attitude.

• Ability to multi-task and work within tight timelines.

• Take ownership of assigned activities.

• Be a team player.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

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As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.