Digital Technology and Innovation Manager

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Technology Business Partner Manager

What you will do

Expectations / scope / complexity

Knowledge

• Broad functional and technical knowledge of all key IT domains and service management lifecycle

• Expanding knowledge of related Technology disciplinary areas, relevant IT industry trends and application of IT standards

• Knowledge of industry and business principles, understands customer’s core business, processes and priorities

• Enhances own knowledge through understanding business trends and objectives

Problem Solving

• Applies analytical skills to evaluate and interpret sophisticated situations / problems using multiple sources of information

• Forecasts, models and utilizes sophisticated analytical tools

• Anticipates and prevents potential problems

• Creates new procedures and processes to drive desired / improved results

• Handles diverse scope of issues that require evaluation of a variety of factors including current business trends

Autonomy

• Work is guided by operational and project objectives

• Manages or contributes to multiple assignments, projects, processes and sites

• Independently develops approaches, practices and solutions that are thorough, practical and consistent with functional business and DTI objectives

Contribution

• Contributes to department / unit / team by ensuring quality of tasks / services

• Interprets customer needs to identify potential opportunities

• Provides training and guidance

• Extends capabilities by working closely with senior staff / experts within and outside internal organization, esp. with regional and global DTI service owners / leads / teams

• Responsible for DTI service delivery monitoring, IT business partnering, governance / policies, systems, budgets, activities and progress

Position specific responsibilities & tasks

Business relationship management:

• Establishes and maintains a strategic relationship and strong communication with country leadership and key user groups about DTI services, SLA’s and service road maps

• Drives alignment of DTI service roadmaps and local business needs, plans and priorities

• Participates in country leadership team meetings, presenting strategic DTI topics and leading DTI related discussions as appropriate

• Provides country leadership oversight and progress updates of DTI portfolio of local demand, projects, escalations, improvement actions and other relevant developments

• Plans and drives end-user communications to advise / update and get feedback from users about key DTI developments / changes, DTI processes and DTI capabilities

Service delivery management & escalation:

• Works with DTI service owners / teams to ensure DTI service delivery in line with commitments and SLA’s

• Reviews DTI service reporting and follows up on key performance issues and required improvements also voiced by business leaders and (key) users

• Drives service issue escalations up the DTI management chain towards resolution

• Oversees performance of local MSP / vendor (staffs) delivering global DTI services

Service delivery development:

• Work with DTI service owners / teams to communicate new local demand, business plans and objectives and outcomes for alignment with service strategy and road maps

• Coordinates or supports local deployment of global IS service projects

Information management:

• Advises business leads and ensures local systems adhere to Amgen’s requirements and policies regarding security, compliance, reliability, functionality and continuity

• Analyses local systems against global DTI services / roadmaps and proposes migration plans accordingly

• Advises business leads on applying generic DTI best practices related to data & information management and automation of business processes

• Manages / guides new DTI demand as raised by local business leads / users in accordance with defined IS processes

• Analyses technology aspects of business improvement ideas and plans and proposes initial DTI project or delivery plans accordingly

• Plans and manages DTI components of local DTI driven business projects

Country DTI governance & management:

• Manages all DTI related topics / aspects and required improvements at country level

• Establishes and maintains specific local DTI policies and procedures

• Handles local IS operating expenses, advising business on IS run and project budgets, providing transparency on DTI spend

• Leads local vendors and contracts

• Handles local DTI assets and procurement

Local DTI team management:

• Recruits and on-boards new DTI staffs when relevant

• Ensures DTI staffs are trained and comply with appropriate standards and procedures

• Leads activities, workload and overall performance of DTI team

• Performs all regular HR processes to ensure IS staffs are engaged and proficient

• Contributes to the team’s activities, meetings and improvements initiatives

DTI compliance management:

• Maintains knowledge of DTI quality and compliance policies, SOPs and associated documents

• Creates and contributes to development and maintenance of relevant policies, SOPs and associated documents for DTI

• Supports, participates in and responds to questions and findings from regulatory and other audits.

• Ensures compliance with Amgen’s corporate regulatory requirements e.g. SOX, GxP, Data Privacy, Data Security.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek will have these qualifications.

Basic Qualifications:

Doctorate degree

OR

Master’s degree and 2 years of related experience

Or

Bachelor’s degree and 4 years of related experience

Or

Associate’s degree and 8 years of related experience

Or

High school diploma / GED and 10 years of related experience

Preferred Qualifications:

Fluency in written and spoken English

In-depth knowledge of IT industry

Experience in pharmaceutical industry and exposure to working in regulated environments

Experience in a similar role including 2 years line management experience

Broad knowledge of key IT domains & layers incl.: application software & web technologies; reporting & analytics tooling; database / data warehouse technologies & data interfacing; application hosting, server & other infrastructure technologies; end-user technology; X-as-a-Service technologies

Experience in information / application management, IT service management and Technology project management

Experience in IT (team) management and governance!

Experience in development of processes / SOP’s, policies and associated documents

Knowledge of pharmaceutical business processes and operations

Demonstrable record of (1) information / functional IT analyses and planning and (2) project management and delivery, esp. for business applications in the field of process workflow automation, team collaboration, multi-channel marketing and reporting & analytics

Experience in applying IT standard process methodologies: Agile SAFe, ITIL (v3)

Competencies

Displays strong management and delegation skills!

Applies conceptual thinking operating at strategic / tactical level

Demonstrates excellent communication and presentation skills

Possesses strong negotiating and influencing skills

Demonstrates excellent organisation and time management skills

Routinely applies analytical skills to solve sophisticated problems

Exhibits leadership/authority, coaching and motivation abilities

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.