Strategic Account Director - Humana and Regional

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Strategic Account Director - Humana and Regional

Amgen's medicines treat serious illnesses and our research address diseases with a limited number of treatment options. With a robust and differentiated pipeline, Amgen remains committed to advancing science to dramatically improve people's lives. As a values-based organization with a powerful sense of shared purpose toward our mission: to serve patients, we are actively searching for a Strategic Account Director (SAD) to deliver on this commitment to patients.

The primary responsibility of the SAD is to lead a team of Strategic Account Managers (SAMs) that implement strategies to ensure optimal access and reimbursement for Amgen’s product portfolio and enables pull-through of Amgen’s corporate objectives.  Primary customers include decision makers at Regional Payers, Regional PBMs and IDNs.  In addition to leading and managing the team, the SAD will also be the customer lead for Humana (primarily focused on Medicare). 

RAD responsibilities will focus on leading and unifying diverse teams in line with Amgen’s vision & the vision of the U.S. Value & Access organization.  SADs will apply market & organizational insight to direct the team’s focus on how to navigate the evolving healthcare landscape, while driving short & long-term results. SADs will focus the strategic planning efforts of the team utilizing frameworks to develop integrated plans for top tier accounts.  SADs will lead the collaboration across a region by engaging internal partners across the portfolio in order to bring value to both customers and Amgen.  SADs will also be dedicated to coaching and talent development, drawing on a range of leadership styles and developmental experiences.  SADs will play a primary role in helping to shape consistent and strategic execution with internal and external customers.

For the customers where they are the lead, SADs will negotiate and execute formulary contracts with their customers.  SADs will develop cross-functional strategic account plans & then drive execution with cross-business unit (BU) teams to meet the strategic objectives.  SADs will identify and coordinate customer-specific initiatives and programs in collaboration with other internal teams at Amgen.  Where the SAD customers have business impact on other SAM business or customers, the SAD will ensure the strategic plan is successfully scaled into these markets as well for consistency.  Success in this role will require close collaboration with field sales, Coverage and Pricing (C&P), brand, contracting, legal, and marketing teams.

What you will do

Let’s do this. Let’s change the world. The Key Competencies for this role include:

Leading the Team

• Hiring, developing, coaching, & retaining top talent

• Providing strategic direction and then driving execution to deliver results

Business, Industry, & Customer Acumen

• Developing, deploying, and enhancing deep and broad requisite knowledge of the U.S. healthcare ecosystem, Amgen, and our customers in order to build evidence-based solutions that create value

Strategic Agility & Account Planning

• Navigating among different modes (analytical, strategic, creative, and systemic) to “connect the dots” among multiple variables in the healthcare ecosystem in order to generate insights, quickly formulate strategies, and take action

Leading Multifunctional Account Teams

• Engaging, mobilizing, and energizing others to work collaboratively on mutually beneficial solutions, orchestrating outcomes across functions, brands, & customers

Cultivating Relationships for Business Impact

• Connecting with others and building long-term relationships across multiple stakeholders and senior decision-makers, and sustaining extensive networks to advance business partnerships

Negotiating Win-Win Solutions

• Successfully managing persuasive, often difficult, conversations with customers and other partners in order to arrive at mutually beneficial solutions while maintaining positive long-term business relationships

What we expect of you

Basic Qualifications:

Doctorate degree & 2 years of collective account management experience, sales, & commercial experience

OR

Master’s degree & 6 years of collective account management experience, sales, & commercial experience

OR

Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience

OR

Associate degree & 10 years of collective account management experience, sales, & commercial experience

Preferred Qualifications:

• Strongly prefer the candidate is an existing Amgen Regional Account Executive (RAE) or an existing member of the Government Accounts Team or National Accounts Team

• Advanced degree, e.g. MBA, MPH

• Strong leadership skills, with experience leading cross-functional teams; direct experience building and leading new sales, account management and marketing teams

• Managerial experience directly managing people such as or District Manager experience and/or leadership experience leading cross functional teams, projects, programs or directing the allocation of resources

• Significant prior Account Management or Payer experience preferred

• Proven track record of access creation in managed markets

• Experience negotiating contracts with regional payers & IDNs

• Knowledge of the US reimbursement environment and state level policies within a regional geography

• Prior experience developing and implementing strategic initiatives with cross-functional Business Units that successfully enable access and demand creation in key accounts

• Prior experience working with Medical Science Liaisons (MSLs), Health Outcomes & Pharmacoeconomics (HOPE) MSLs/Field HEOR Managers, Medical platform or policy development and opinion leader engagement

• Account Management, Reimbursement, Quality, and Value experience 

• Strong communication and presentation skills including experience with executive-level audiences

• Excellent negotiation skills

• Strong analytical skills/business acumen

• Demonstrated ability to take initiative, impart energy and enthusiasm, and work in teams

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts

• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans

• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Apply now and make a lasting impact with the Amgen team.

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Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.