Global Account Management Capabilities Manager

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Global Account Management Capabilities Manager

What you will do

Let’s do this. Let’s change the world. In this vital role the Manager of Global Account Management Capabilities supports the development and delivery of global training programs aimed at improving the Account Management skills of Amgen’s field teams. This role assists in creating effective training solutions, supporting cross-functional collaboration, and tracking the performance of training initiatives. The Manager will also play an active role in ensuring that the training content and Account Management platforms remain aligned with the needs of field teams and organizational goals.

Cross-Functional Collaboration

• Work with various teams (e.g., marketing, medical, access) to ensure training aligns with overall business goals.
• Support Account Management process improvements and training delivery initiatives across global teams.
• Assist in identifying and addressing the Account Management training needs of the global field teams by collaborating with senior leadership.
• Help develop and implement Account Management training programs that align with Amgen’s account engagement strategies.
• Work closely with the Senior Manager and Associate Director to ensure smooth delivery of training programs.
• Promote diversity, inclusion, and high performance within the training team and across Amgen’s global teams.

Curriculum Development & Platform Maintenance

• Support the creation of training materials, including e-learning modules and workshops, and ensure that they are continuously updated.
• Assist with onboarding programs and development initiatives for emerging talent.
• Support the development of Account Management tools, platforms, and processes which advance Amgen’s Account Management Capabilities Globally
• Support training delivery of in person and virtual training programs.
• Assist in monitoring the effectiveness of training programs through assessments, feedback, and performance data.

Innovation

• Stay informed on emerging trends in account management and training and suggest improvements where appropriate.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

Doctorate degree

Or

Master’s degree and 2 years of Account Management, Training, Field Excellence, or related consulting

Or

Bachelor’s degree and 4 years of Account Management, Training, Field Excellence, or related consulting

Or

Associate’s degree and 8 years of Account Management, Training, Field Excellence, or related consulting

Or

High school diploma / GED and 10 years of Account Management, Training, Field Excellence, or related consulting

Preferred Qualifications:

• 3-5 years in Biotech or Pharmaceuticals
• Self-Starter and must possess leadership capabilities with limited direct supervision
• Exceptional attention to detail with the ability to multi-task
• Strong project management, organizational, and collaboration skills.
• Experience working within cross-functional teams
• Familiarity with training tools, platforms, and best practices
• Ability to track and manage budgets efficiently
• Experience with managing relationships with key stakeholders
• Experience managing competing demands and priorities
• Ability to prioritize, direct, and manage multiple and interdependent capabilities and projects
• Strong customer service skills
• Strong problem-solving skills
• Strong written, in-person, and virtual communication skills
• Ability to work well in teams and interact effectively with various levels of management
• Willingness to be flexible to meet team goals and priorities
• Strong computer and database skills with Microsoft Word, PowerPoint, Excel, Outlook, and Teams
• Experience with databases and business analysis tools (e.g., ATLAS, Tableau, SharePoint, Learning Management Systems) a plus
• Experience(s) partnering with external partners, vendors, and agencies

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

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Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.