Director, Media Operations and Technology

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Director, Media Operations and Technology

The Director of Media Operations and Technology is a leadership role responsible for advancing Amgen’s media operating model, platform ecosystem, and executional excellence across the commercial portfolio. This role ensures seamless delivery across HCP and DTC media investments while strengthening integration between media strategy, activation platforms and data delivery. Success in this position requires strong operational leadership, deep technical fluency across media and platforms, and the ability to evolve capabilities that support both current business priorities and future enterprise transformation.

Reporting to the Head of Global Media, this leader partners closely with stakeholders across Marketing, Finance, Procurement, Analytics, Compliance, IT, and agency partners. The role directly manages senior manager and serves as an enterprise owner of media processes, tools, and standards, driving scalability, compliance, and consistency across brands, channels, and partners.

A core focus of the role is ownership of the media and corresponding platforms ecosystem. The Director is expected to bring hands‑on expertise across media planning, buying, activation, and measurement platforms including Prisma, SA360, ad servers such as DCM and Ad Managers, DSPs, publisher platforms, and media planning tools such as Guideline. The role also requires working knowledge of web and experience in tracking tools such as Adobe and Google Analytics, content and approval workflows including Veeva Promomats, and data governance platforms such as Claravine. In partnership with analytics and data teams, the Director enables effective use of enterprise media data environments and visualization tools including Snowflake, S3, and Tableau, ensuring media data is structured, accessible, and actionable.

The Director oversees enterprise media tracking, governance, and execution standards across all channels, including naming conventions, tagging frameworks, platform access, and agency data requirements. This role ensures strong alignment between media activation systems and downstream measurement, reporting, and attribution, while leading agency onboarding and enablement to ensure consistent adherence to Amgen standards across data integrations, workflows, and platform usage.

Beyond operational rigor, the role continuously evaluates the evolving media and technology landscape, identifying opportunities to modernize tools, processes, and partnerships. Working in close collaboration with Media Directors and enterprise partners, the Director helps shape Amgen’s approach to responsible media activation, privacy, and compliance, while driving ongoing education and capability development across teams.

This position plays a critical role in strengthening Amgen’s enterprise media foundation, bringing clarity, discipline, and innovation to how media is planned, executed, measured, and scaled, while enabling long‑term transformation of the media function.

Responsibilities include:

• Own and evolve Amgen’s enterprise media operating model across HCP and DTC investments, ensuring disciplined execution, scalability, and consistency across brands, channels, and partners.

• Lead media operations and platform strategy, serving as the enterprise owner for media technology platforms, activation tools, and operational workflows that connect media strategy, execution, and measurement.

• Provide hands‑on leadership across media planning, buying, activation, and measurement platforms, including Prisma, SA360, DCM and Ad Managers, DSPs, publisher platforms, and media planning tools such as Guideline.

• Partner with analytics, data, and IIT teams to operationalize media data within enterprise environments, leveraging platforms such as Snowflake, S3, and Tableau to enable structured, accessible, and actionable insights.

• Establish and govern enterprise media standards across tracking, tagging, naming conventions, platform access, data schemas, and agency file requirements to support accurate reporting, attribution, and compliance.

• Ensure strong alignment between media activation platforms and downstream measurement, reporting frameworks across internal teams and agency partners.

• Lead agency onboarding, enablement, and ongoing governance, ensuring adherence to Amgen media standards, data integrations, platform workflows, and platform usage expectations.

• Monitor the evolving media and technology landscape, identifying opportunities to modernize tools, processes, and partnerships while strengthening Amgen’s approach to privacy, compliance, and responsible media activation.

• Drive continuous improvement, education, and change management across media operations and measurement practices to elevate enterprise media fluency and capability.

• Build, lead, and develop a high‑performing team, fostering accountability, collaboration, and innovation in support of Amgen’s long‑term media transformation.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a collaborative partner with these qualifications.

Basic Qualifications:

Doctorate degree and 4 years of media and/or marketing experience

Or
Master’s degree and 8 years of media and/or marketing experience

Or

Bachelor’s degree and 10 years of media and/or marketing experience

In addition to meeting at least one of the above requirements, you must have at least 4 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources. Your managerial experience may run concurrently with the required technical experience referenced above.

Preferred Qualifications:

• 5+ years of experience in paid media/marketing with a focus on planning, buying, execution and measurement

• Technical competencies: expert in media targeting and segmentation (consumer and HCP), multi-channel media plan development, omnichannel orchestration and journey planning and execution, media measurement and optimization, agency leadership

• Experienced leader of teams, both internal and external

• Ability to translate and communicate complex information/strategies into simple and impactful carry out of plans

• Desire and ability to find opportunities to work smarter and more efficiently, and implement with excellence

• Ability to excel and navigate a fast-paced environment requiring excellent multi-tasking and instinctual decision-making skills

• Comfortable with inspiring change and navigating internal and external impact accordingly

• Preferred experience working within media agencies

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts

• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans

• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

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Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.