Digital Disease Area Associate

The Digital Disease Area Specialist (DDAS) is responsible for engaging Healthcare Professionals (HCPs) remotely, primarily via phone and digital channels, in order to increase awareness, education, and appropriate prescribing of Amgen therapies (focus: Bone Health – Prolia). This role combines strong customer communication skills with structured call planning and execution, leveraging Amgen CRM systems to ensure high-quality, compliant, and impactful interactions.

Key Responsibilities

• Execute outbound phone and virtual calls with HCPs, following Amgen’s POA and approved messaging.
• Build and maintain professional relationships with HCPs, focusing on tailored, needs-based engagement.
• Manage call cycles: pre-call planning, execution, documentation in Veeva CRM, and post-call follow-up.
• Capture insights from conversations and share with cross-functional team to refine strategy.
• Contribute to patient journey optimization by identifying gaps
• Ensure high call activity levels while maintaining quality and compliance standards.
• Actively participate in training and role-play simulations.
• Collaborate with the wider team to integrate remote engagement into omnichannel campaigns (emails, webinars, educational sessions).

Required Qualifications

• Minimum 2 years of experience in telesales, telemarketing, or customer service (healthcare/pharma experience a plus, but not mandatory).
• Excellent communication and persuasion skills (phone-based).
• Strong organizational and planning ability – capable of managing call lists, follow-ups, and reporting.

What Will Set You Apart

• Prior experience in pharmaceutical or healthcare projects.
• Background in sales, account management, or customer engagement in regulated industries.

Key Competencies

• Customer focus and empathy.
• Strong listening and questioning techniques.
• Persistence, resilience, and ability to handle rejection.
• Positive, proactive mindset, with eagerness to learn.
• Agile and flexible in adapting to customer needs.