Senior Training Associate (Learning Enablement & Operations)

Senior Associate (Learning Enablement & Operations)

Location: Thousand Oaks, CA

Job Summary

The Training and Development Sr. Associate on the GCO Global Learning and Performance Learning Enablement & Operations Team oversees training associate staff, supports 1 - 2 business units with training events (e.g., new hire training, launch training, sales force expansions) in both virtual and live settings, and assists operations manager with onboarding new field/training staff. In this vital role, you will be responsible for communicating and collaborating with business unit trainers and leaders on training events, materials, processes, and systems. This individual must have strong written and verbal communication skills, the ability to identify needs, streamline processes, and meet deliverables. This role will help support and understand current operations, redefine processes, and lead Amgen into a seamless and efficient operating model.

This position is a hybrid role and will require candidates to support in-person training and meetings at Amgen headquarters in Thousand Oaks, CA.

Responsibilities of this position will include:

• Act as a Team Lead to provide advice, guidance, and support to training associate staff and management on interpretation and implementation of standardized training policies and procedures.
• Assist Operations Manager to support onboarding activities of new commercial field staff and management of participant rosters.
• Coordinate and facilitate training for new Field Training Managers (FTMs) on operations policies and procedures.
• Manage and maintain standardized training policies and procedures.
• Support commercial training events for 1- 2 business units (including logistical support during an event).
• Run and/or distribute reports from various systems (e.g., LMS, Tableau, Zoho).
• Develop and manage communication for training classes (e.g., welcome/travel logistics letters).
• Send communications to participants and coordinate with trainers on class participants' responses.
• Reserve conference rooms/neighborhoods, order catering, and manage badge access requests.
• Onsite support during live training events (e.g., post signage, provide office supplies, technical support).
• Analyze and manage class surveys (i.e., collecting/communicating results, archiving) to identify areas of improvement. Internal Use Only General and Administrative
• Archiving certain training records (e.g., certifications, training rosters) and assist in providing documentation for inspections/audits.
• Understand and help support trainers with training tools and technologies (e.g., LMS, Learning Hub, SharePoint, Trainer’s Toolbox).
• Assist trainers with creating playlists in Learning Hub or updating SharePoint sites, if necessary.
• Manage and maintain new hire checklists and LMS assignment vehicles.
• Collaborate with management on calendars and event planning.
• Monitor specific email inboxes to answer questions, provide information, and/or resolve issues.
• Support and drive special projects as needed.

Basic Qualifications

• Bachelor's degree & 2 years of directly related experience in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry OR
• Associate’s degree & 6 years of directly related experience in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry OR
• High school diploma / GED & 8 years of directly related experience in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry

Preferred Qualifications

• Bachelor’s degree and 2 years in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry OR
• Previous job experience in Learning and Development in the Pharmaceutical/ Biotechnology Industry
• Proven ability / experience coordinating small to large training events.
• Experience with managing relationships with competing demands and priorities
• Strong customer service skills
• Strong time management, organization, and prioritization skills
• Strong problem-solving skills
• Strong written and verbal communication skills
• Exceptional attention to detail with the ability to multi-task
• Ability to work well in teams and interact effectively with various levels of management.
• Willingness to be flexible to meet team goals and priorities.
• Strong computer and database skills with Microsoft Word, PowerPoint, Excel, Outlook, and Teams
• Experience with databases and business analysis tools (e.g., Tableau, Power BI, SharePoint, Learning Management Systems) a plus.
• Able to lift 25 lbs.