Specialist Software Engineer

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Specialist Software Engineer

What you will do and what we expect of you

Let’s do this. Let’s change the world. In this vital role you will:  

Duties: Design, develop, and optimize Salesforce applications. Work on complex integrations, deploy solutions efficiently, and enhance user experience across multiple Salesforce platforms. Build Service cloud capabilities. Setup accounts & contacts, cases, email-to-case and omni channel rules targeting business requirements. Set up and manage Salesforce Commerce Cloud environments, including configuring products, orders, carts, and custom objects, as well as designing storefronts, managing business settings, and optimizing search and checkout processes for a seamless e-commerce experience. Develop and customize Salesforce.com application. Configure Cisco CTI adapters and Salesforce Call Center settings for functionalities such as click-to-dial, screen pop, and automatic call logging; manage call routing, agent settings, and skills-based routing. Manage Salesforce REST API for CRUD operations handle API errors and create efficient data integrations between Salesforce and external systems. Lead the technical configuration of standard and custom objects developed, experience cloud portal, and API customization. Communicate software and system designs. Collaborate with team members to apply abstractions and service-orientation to foster scalability. Develop Test classes and automation to validate business logic and avoid production issues. Lead and execute complex Salesforce projects with advanced proficiency in Copado for CI/CD, ensuring seamless deployment, release management, and version control to optimize development workflows and maintain high-quality deliverables. Deploy software by following platform release guidelines into a multi-tenant shared environment and change control processes in place with project releases. May Telecommute. 

Requirements: Position requires a Master’s degree (or foreign equivalent) in Computer Science, Information Technology or related field and 1 year of experience in the following. 

1. Utilizing Copado to automate and streamline Salesforce deployments, including metadata and data migrations, with minimal downtime and error reduction.

2.   Configuring deployment rules, validation checks, and rollback procedures and adept in using Git for version control and collaborative development

3..   Case management systems, including case assignment and escalation rules, managing knowledge articles and self-service portals and implementing Omni-Channel routing to streamline and prioritize customer support across multiple channels.

4.   Configure and customize Salesforce Commerce Cloud, focusing on business manager settings, storefront design, search functionality and checkout processes to ensure seamless, user-friendly e-commerce operations.

5.   Build and sustain Apex classes and triggers to implement custom business logic and automate processes, including using asynchronous techniques like @future methods, batch Apex and Queueable Apex for efficient handling of large data volumes and long-running operations.

6.   Dynamic Lightning Web Components with Salesforce’s Lightning Design System, including integrating with Apex controllers using @wire decorators and imperative calls for seamless data flow and enhanced user experience.  

7. JavaScript including writing custom scripts, integrating third-party libraries and handling asynchronous AJAX requests and REST API interactions to elevate user experience and worked on application performance tuning.

8.   Salesforce REST API for CRUD operations, implementing OAuth 2.0 for secure authentication, managing API errors and responses and handling large data volumes with batch Apex and Bulk API.

9.   Modeling tools and software including UML or lucid chart. 

Contact: Interested candidates please apply via https://careers.amgen.com/en/search-jobs and search for job #  R-222996. 

Job type: Full Time position. The annual salary range for this position in the U.S. is $122,833.00 - $152,112.00 per year. Also, this position offers stock, retirement, medical, life and disability insurance and eligibility for an annual bonus or for sales roles, other incentive compensation. For more details visit https://careers.amgen.com/life-at-amgen/benefits/

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.