Copay Case Manager - Rare Disease (US Remote)

HOW MIGHT YOU DEFY IMAGINATION?

At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Copay Case Manager - Rare Disease

Live

What you will do

Let’s do this. Let’s change the world. In this vital role you will work in a highly visible, team and collaborative environment working with the reimbursement HUB, Patient Access Liaisons (PALs) and Specialty Pharmacy.

The Copay Program Case Manager will work with patients and providers, manage a caseload and work within the pre-determined process to gain access to the prescribed therapy and distribution of medicines. You will be accountable for providing exceptional customer service at all touch points and have the ability to anticipate and address challenges understanding the time-sensitivity of each case. You must listen to and support patients and medical professionals, addressing their specific needs, providing friendly, courteous, professional and well-informed answers and solutions to their questions and needs. You will develop and manage relationships with patients and providers supporting therapy adherence. In this role you must be able to support regional geographies and time zones.

• Day to day oversight and awareness of patient customer service issues and patient support programs
• Partner with Safety and Pharmacovigilance and report adverse events and product complaints through medical information
• Maintain case history for all U.S. patients, entering relevant notes from the hub, patient support programs, physicians, nurses, and the patients and families
• Work closely with the PALs, regional Case Managers and sites of care to provide information regarding copay assistance program reimbursement
• Thorough review of patient Explanation of Benefits (EOB) or Electronic Remittance Advice (ERA) to determine correct billing practices
• Daily interaction with the hub regarding accurate billing review, approval and funding of EOBs/ERAs
• Attend job related/industry conferences to stay current on industry trends and evolving strategies and tactics in relation to commercial copay assistance programs

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The unique professional we seek is dedicated and possesses these qualifications.

Basic Qualifications:

Master’s degree

Or

Bachelor’s degree and 2 years of Case Management Copay / buy and bill or relevant experience

Or

Associate’s degree and 6 years of Case Management Copay / buy and bill or relevant experience

Or

High school diploma / GED and 8 years of Case Management Copay / buy and bill or relevant experience

Preferred Qualifications:

• Pharmaceutical industry or healthcare preferred
• Copay or buy and bill experience a plus
• Previous Hub experience a plus
• Excellent communication skills and commitment to customer service
• Ability to effectively resolve hurdles across multiple cases at the same time
• Ability to learn product and disease information, familiarity with HIPAA and FDA
• Ability to manage communication with case managers and sales reps across multiple geographies and time zones
• Up to 30% travel
• Proficient in Microsoft Office
• Professional demeanor, self-starter mentality, and strong interpersonal skills
• Excellent written and verbal communication skills

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

Actual salary will vary based on several factors including, but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.

• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans and bi-annual company-wide shutdowns

• Flexible work models, including remote work arrangements, where possible

Apply now for a career that defies imagination

Objects in your future are closer than they appear. Join us.

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Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.