Sales Force Effectiveness Manager

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. We have proudly achieved certifications as Great Place to Work and Equidad MX. Join us and transform the lives of patients while transforming your career.

Sales Force Effectiveness Manager

What you will do

Let’s do this. Let’s change the world. In this vital role you will [top-line statement connecting primary position responsibility to employer brand].

• Driving improvements in line with affiliate strategic objectives with Commercial Directors.
• Participating with the Marketing team in developing and driving the brand strategic and operational plans.
• Building the operational strategy and infrastructure for our sales organization including targeting, sizing, and segmentation of markets
• Lead the country’s Salesforce Effectiveness team.
• Developing Sales and Commercial Perfection strategy for the country.
• Driving Salesforce Effectiveness process from Strategic Brand Planning by Marketing to Operational Sales Plan for our customer facing staff.
• Optimally partner with Business Intelligence team to deliver aligned market data and analytics to customer facing staff.
• Improving commercial performance management and implementing regional aligned reporting capabilities.
• Collaborating with regional SFE projects and initiatives to share standard processes and align efforts.

Marketing

• Driving the commercial, operational and value excellence processes and continuously improve them in support of the affiliate strategy.
• Improving customer segmentation & targeting in line with Amgen’s customer engagement models.
• Identifying standard process and sharing locally and regionally.

Sales

• Mature and advance customer activity/account planning & monitoring in alignment with Commercial leads.
• Delivering Performance Management to build impactful organizations that are focused on performance and continuous improvement.
• Leading efforts to efficiently benchmark, analyze, and optimize the use of customer facing resources.
• Partner with the business to supervise sales performance and address issues appropriately.
• Provide Commercial Data Management: a clear one-stop platform that brings together all sales, activities and customer data.
• Continuous improvement and support of CRM systems and Sales Analysis tools according to business requirements.
• Responsible for leading, developing and maintaining sales incentive systems.

Salesforce Effectiveness Team

• Leading a team with a focus on Sales Force effectiveness, market and territory level data reporting and insights generation.
• Orchestrate and lead sophisticated, cross-functional Sales Force projects.
• Facilitating Analytics, Dashboarding and Insights to identify and communicate customer needs and insights to achieve revenue growth objectives.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

• Doctorate degree OR
• Master’s degree & 2 years of directly related experience OR
• Bachelor’s degree & 4 years Market Research, Business Analysis and Marketing experience OR
• Associate’s degree and 8 years Market Research, Business Analysis and Marketing experience OR
• High school diploma / GED and 10 years Market Research, Business Analysis and Marketing experience.
• Proficiency in business English.

Preferred Qualifications:

• Experience in management people and all areas related to Sales Force support: CRM, Incentive Schemes, Sales Force Activity, Objective Setting, Territory Alignment and business partnering.
• Strong interpersonal and influencing skills with ability to drive decisions.
• Effective communication skills at all levels, both internally and externally as well as good presentation skills.
• Good IT knowledge and expertise, familiarity with Tableau.
• Project management skills.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.