Field Reimbursement Operations Senior Manager

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Field Reimbursement Operations Senior Manager

What you will do

Let’s do this. Let’s change the world. In this vital role you will as theField ReimbursementOperations Senior Manageryou will report directly to the National Field Reimbursement Director. You will frequently interact with numerous Directors/Executive Directors within Patient Access & Reimbursement, as well as critical cross-functional partners in operations, capabilities, marketing, legal and compliance. Accordingly, you must be able to communicate well with others, lead and manage projects effectively, and motivate and coordinate our team to achieve outcomes in a complicated business.

This is a challenging and rewarding role. This position will require you to demonstrate key leadership traits to not only elevate our strategic initiatives, but also support the development, coordination and implementation of Field Reimbursement Manager (FRM) programs in support of our Bone Franchise. This includes FRM strategy development and implementation, FRM day-to-day KPI oversight and performance dashboard capabilities, quarterly business review planning and execution and overall responsibility for executive communication on FRM performance.

• Partner with brand & field sales to develop and help execute strategies/priorities for the FRM team in support of the brand strategy.
• Lead the sharing of insights (working with other FRM teams as appropriate) across Patient Access & Reimbursement to ensure effective FRM management and execution.
• Lead and support cross-functional organizational FRM LT meetings and facilitate cross-functional alignment and problem-solving on key business issues and opportunities.
• Serve as a trusted partner to the National Field Reimbursement Director, supporting communication planning/efficiency and strategic planning of FRM Bone team.
• Oversee our day-to-day operational needs to maximize FRM productivity and performance.
• Support QBRs and monthly call center LT meetings via the development of agendas, capturing minutes, and action items.
• Drive data insights and analytics to monitor performance, KPIs, optimize reimbursement strategies, and ensure evidence-based decision making.
• Continuously evaluate and enhance operational processes to improve efficiency, compliance, and scalability.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a collaborator with these qualifications.

Basic Qualifications:

Master’s degree and 5 years of relevant professional experience

OR

Bachelor’s degree and 8 years of relevant professional experience

OR

Associate’s degree and 10 years of relevant professional experience

Preferred Qualifications:

• FRM experience and/or experience with patient support operations, field sales or home office leadership experience
• Strong planning, data leadership, administration and project management skills
• Thorough understanding of patient support programs
• Well organized, ability to successfully handle multiple projects at once
• Experience critically evaluating processes and establishing creative solutions
• Excellent communication skills, including interpersonal skills to foster collaboration and success in a highly matrixed environment; strong oral/written presentation skills
• Strong project management skills, lead and manage projects from concept to completion in a matrix and, at times, ambiguous environment
• Demonstrated self-starter, ability to work under limited supervision and coordinate multiple projects in a detail-oriented environment
• Experience working with key internal or external partners, establishing, communicating and managing teams to timelines and project targets
• Advanced skills and familiarity with Excel, PowerPoint, OneNote
• Utilization of project management tools, methodologies, and practices
• Quick learner, proactive, takes initiative, goal oriented and results driven
• Strong negotiation skills, active listening, and relationship management skills
• Ability to influence others while fostering a value-based environment of high performance and fairness
• Ability to think strategically and translate ideas into results
• Demonstrates creativity and foresight in anticipating and solving complex project issues

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now and make a lasting impact with the Amgen team.

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Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.