Specialist IS Bus Sys Analyst, Decision Science

Join our team at Amgen Capability Center Portugal, the #1 company in Best Workplaces™ (201–500 employees category) by the Great Place to Work Institute. With over 400 talented individuals from more than 40 nationalities, our Lisbon center thrives at the intersection of innovation, excellence, and inspiration. This is your opportunity to explore the future of healthcare through technology and digital innovation, supporting our mission To Serve Patients. 

SPECIALIST IS BUSINESS SYSTEM ANALYST, DECISION SCIENCE

At Amgen, Technology isn’t just a support function—it’s an incentive for discovery, transformation, and real-world impact. Here, your ideas fuel innovation that improves and saves lives of patients in dire need of our medicines. Are you ready to do significant work that matters?

LIVE
What you will do

As a Specialist IS Business System Analyst, Decision Science, you’ll work at the intersection of science, data, and innovation. You will play a key role in successfully handling the engagement model between Amgen's Technology organization and Global Commercial Operations. We are seeking a highly skilled and experienced Specialist IS Business Analyst with a passion for innovation and a collaborative working style that partners effectively with business and technology leaders. Are you interested in being a part of a team that consistently delivers business value in an agile model using technologies such as AWS, Databricks, and Airflow? Come join our team!

Let’s do this. Let’s change the world. In this vital role you will:

• Collaborate with Business SMEs, Data Scientists and Product Managers to handle business analysis activities, ensuring alignment with technology and product goals on the Decision Science product team

• Become a subject matter expert in Decision Science and Omnichannel orchestration technology capabilities by researching, deploying, and sustaining features built according to the Scaled Agile Framework (SAFe)

• Lead voice of the customer assessments to define business processes and product needs 

• Lead UAT and production readiness (test cases, traceability, data validation, model monitoring requirement)

• Work with Product Managers and customers to define scope and value for new developments 

• Collaborate with Technology and Product Management to prioritize release scopes and refine the Product backlog 

• Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs 

• Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team 

• Clearly express features in User Stories/requirements using the Gherkin framework so all team members and stakeholders understand how they fit into the product backlog 

• Own backlog hygiene: write INVEST user stories, define Definition of Ready/Done, apply WSJF

• Track and report flow metrics (velocity, throughput, cycle/lead time, WIP, escaped defects) via Jira dashboards to drive continuous improvement

• Work closely with UX to align technical requirements, scenarios, and business process maps with User Experience designs 

• Develop and execute effective product demonstrations for internal and external stakeholders 

• Maintain accurate documentation of configurations, processes, and changes 

• Understand end-to-end data pipeline design and dataflows 

• Use knowledge of data structures to diagnose data issues for resolution by data engineering team 

• Execute and monitor performance of Extract, Transform, and Load (ETL) jobs and related orchestration events

WIN
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The tech professional we seek is a creative problem-solver and a team player with these qualifications:

​Basic Qualifications and Experience:

• Master’s degree with 4 - 6 years of experience in Information Systems

• Bachelor’s degree with 6 - 8 years of experience in Information Systems

• Diploma with 10 - 12 years of experience in Information Systems

• Experience with writing user requirements and acceptance criteria

• Proven analytical, data-driven problem-solving skills

• Proven excellence in social skills, multitasking, persuasion, negotiation of critical   issues, a solid attention to detail, and understanding of business complexity.

• Affinity to work in a DevOps environment and Agile mind set

• Ability to work in a team environment, effectively interacting with others

• Ability to meet deadlines and schedules and be accountable

Functional Skills:

Must-Have Skills

• Excellent problem-solving skills and a passion for tackling complex challenges in for AI-driven technologies

• Experience with Agile software development methodologies (Scrum) 

• Excellent communication skills and the ability to interface with senior leadership with confidence and clarity 

• Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA  

• Experience in managing product features for PI planning and developing product roadmaps and user journeys

Good-to-Have Skills:

• Demonstrated expertise in decision science and related technology concepts 

• Understanding of data and analytics software systems strategy, governance, and infrastructure 

• Familiarity with low-code, no-code test automation software 

• Technical thought leadership 

• Able to communicate technical or complex subject matters in business terms 

• Jira Align experience 

• Experience of DevOps, Continuous Integration, and Continuous Delivery methodology 

• Experience in pharma/biotech analytics or omnichannel is preferred

Soft Skills:

• Able to work under minimal supervision

• Excellent analytical and gap/fit assessment skills

• Strong verbal and written communication skills

• Ability to work effectively with global, virtual teams

• High degree of initiative and self-motivation

• Ability to manage multiple priorities successfully

• Team-oriented, with a focus on achieving team goals

• Strong presentation and public speaking skills 

Technical Skills:

• Experience with cloud-based data technologies (e.g., Databricks, Redshift, S3 buckets) 

• AWS (similar cloud-based platforms)  

• Experience with design patterns, data structures, test-driven development

• Knowledge of AI/BI technologies such as Databricks AI/BI Genie

• Experience with Agile software development methodologies (Scrum) 

• Excellent communication skills and the ability to interface with senior leadership with confidence and clarity 

• Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA  

• Experience in managing product features for PI planning and developing product roadmaps and user journeys

THRIVE
What you can expect of us
As we work to develop treatments that take care of others, we also care deeply for our teammates’ well-being and growth.

• Work That Matters – Build tech that accelerates scientific breakthroughs and helps patients worldwide.

• Modern Tech Stack – Cloud-first, automation-focused, AI-powered.

• Global Scale, Agile Mindset – Collaborate across continents while working in nimble, high-impact teams.

• Continuous Learning – Access to certifications, trainings, mentorship, and career mobility.

• Amgen Total Rewards Plan – Comprehensive benefits in healthcare, finance, and well-being.

• Flexibility – Hybrid work model with time split between our Lisbon office and remote work.

APPLY NOW
Objects in your future are closer than they appear. Join us.
CAREERS.AMGEN.COM

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation