Senior Associate IS Analyst – Provisioning

Join our team at AMGEN Capability Center Portugal, the #1 company in Best Workplaces™ (201–500 employees' category) in Portugal in 2024 by the Great Place to Work Institute. With over 500 talented individuals from more than 40 nationalities, our Lisbon center thrives at the intersection of innovation, excellence, and inspiration. This is your opportunity to explore the future of healthcare through technology and digital innovation, supporting our mission To Serve Patients.

Senior Associate IS Analyst – Provisioning

At AMGEN, Technology isn’t just a support function—it’s a catalyst for discovery, transformation, and real-world impact. Here, your ideas fuel innovation that improves and saves lives of patients in dire need of our medicines. Are you ready to do meaningful work that matters?

LIVE

WHAT YOU WILL DO

Amgen is seeking a Technical Business Analyst to join the Identity Provisioning Governance Team within CDT - Digital Identity and Access Services (DIAS) team.  This role will focus on supporting the governance of identity management and provisioning services, ensuring compliance with internal policies, security standards, and best practices. You will collaborate with cross-functional teams to design, implement, and monitor identity and access management solutions while ensuring proper governance across the provisioning lifecycle.

Let’s do this. Let’s change the world. In this vital role you will:

The IS Business Analyst at Amgen’s Capability Center Portugal (ACCP), will lead requirement gathering sessions, document business processes, and create SDLC work for review. Key responsibilities include:

• Worked with SailPoint IdentityIQ/IdentityNow, for user provisioning, deprovisioning, role management and access governance.

• Manage and enforce identity provisioning governance policies for compliance with security and organizational standards

• Gather and translate business requirements into functional specifications for identity provisioning solutions

• Optimize identity lifecycle processes to ensure secure, compliant user access provisioning

• Coordinate with IT, security, HR, legal, and external teams for identity management solution implementation

• Configured and monitored Joiner-Mover-Leaver (JML) workflows within SailPoint

• Oversee provisioning and deprovisioning of user identities across systems and applications

• Provide training and support for new identity provisioning tools and solutions

•  Identify security and compliance risks in identity provisioning and recommend corrective actions

• Continuously monitor identity provisioning processes and perform audits for governance compliance

• Support incident response for identity-related security incidents and access issues

• Recommend improvements to identity management and governance frameworks based on industry trends

• Apply foundational project management practices to support on-time, in-scope delivery of initiatives

• This position may have after hours / on call responsibilities

WIN

WHAT WE EXPECT OF YOU

We are all different, yet we all use our unique contributions to serve patients. The tech professional we seek is a creative problem-solver and a team player with these qualifications:

Basic Qualifications and Experience:

• Master’s degree in information systems experience in related field OR

• Bachelor’s degree and 4 years of Information Systems experience or related field OR

• Associate’s degree and 8 years of Information Systems experience or related field

Functional Skills:

Must-Have Skills

• Experience with identity provisioning tools (e.g., Azure AD, Okta, SailPoint)

• Knowledge of governance frameworks (e.g., SOX, GDPR, HIPAA)

• Experience with IAM processes like RBAC and user lifecycle management

• Familiarity with cloud platforms and SaaS integration for identity solutions

• Knowledge of security protocols (e.g., SAML, OAuth, OpenID Connect)

• Experience in Agile methodologies and project management principles

• Process analysis and optimization skills to improve identity lifecycle processes and ensure efficiency

• Ability to assess security risks and recommend mitigation actions

• Experience with audit and compliance in IAM

• Strong collaborative and interpersonal skills

• Experience in training and user support for identity management systems

• Strong attention to detail for monitoring provisioning processes, performing audits, and ensuring compliance

• Technical documentation skills to create functional specifications, reports, and process flow documentation

• Strong problem-solving and troubleshooting skills

Good-to-Have Skills

• Experience with Identity Management Automation tools to streamline provisioning and deprovisioning processes

• Familiarity with machine learning and AI technologies for predictive risk assessment and identity anomaly detection

• Knowledge of cloud security best practices and identity management in hybrid environments

• Experience with API integrations for identity solutions and custom provisioning workflows

• Experience as a business analyst, with command of business analysis techniques & tools, as well as SDLC & iterative systems development methodologies

Professional Certifications

• Certified Business Analysis Professional (CBAP) (preferred)

Soft Skills:

• Excellent analytical and troubleshooting skills

• Strong verbal and written communication skills

• Ability to work effectively with global, virtual teams

• High degree of initiative and self-motivation

• Ability to manage multiple priorities successfully

• Good social and collaboration skills, with the ability to communicate effectively with business users, technical IT groups, project managers

THRIVE

WHAT YOU CAN EXPECT OF US

As we work to develop treatments that take care of others, we also care deeply for our teammates’ well-being and growth.

• Work That Matters – Build tech that accelerates scientific breakthroughs and helps patients worldwide.

• Modern Tech Stack – Cloud-first, automation-focused, AI-powered.

• Global Scale, Agile Mindset – Collaborate across continents while working in nimble, high-impact teams.

• Continuous Learning – Access to certifications, trainings, mentorship, and career mobility.

• AMGEN Total Rewards Plan – Comprehensive benefits in healthcare, finance, and well-being.

• Flexibility – Hybrid work model with time split between our Lisbon office and remote work.

APPLY NOW

Join us in our mission to serve patients.

CAREERS.AMGEN.COM

EQUAL OPPORTUNITY STATEMENT

AMGEN is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation