Senior Associate Continuous Improvement

Join our team at AMGEN Capability Center Portugal, number 1 company in Best Workplaces https://www.greatplacetowork.pt/ ranking in Portugal (category 201-500 employees) by the Great Place to Work Institute. We have a team of over 300 talented people and more than 35 different nationalities, diverse areas of expertise and professional experience that are shaping the future of healthcare. This is your chance to explore a world of opportunities in different areas such as Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and many more. In Lisbon's city center, our AMGEN office fosters innovation, excellence, and inspiration. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in people’s lives.

SENIOR ASSOCIATE CONTINUOUS IMPROVEMENT

LIVE

What will you do

The Sr. Associate Continuous Improvement (CI) works to support all the capabilities within the ACCP, including Site Operations and GCO Capabilities.  The Sr Associate will lead business process improvement projects, working with general direction and objectives to partner with capability leads and teams.  This individual will gather important data to understand the current process, identify opportunities for improvement, lead root cause analysis, and lead or participate in process improvement.  In leading improvements, the Sr Associate will partner in setting objectives, establish project timelines, report on progress, and recognize and escalate problems. 

In addition to process improvement, the Sr Associate will support management with driving cross-functional initiatives that are key to delivering on the long-range vision of the Amgen Capability Center Portugal. This individual will work out of the Amgen Capability Center located in Lisbon, Portugal, and report directly to Continuous Improvement Senior Manager.

In more details

• Lead and manage low to medium complexity process improvement projects to standardize, simplify and automate business processes to improve the efficiency, effectiveness of process controls, and improve customer satisfaction across different capabilities in ACCP.
• Proactively determine future process improvement opportunities and present options to leadership for review. 
• Develop visual performance measurements and assist with operational design. 
• Create and manage informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement
• Applies knowledge and understanding of customer needs and other internal/external contacts to identify meaningful process improvements.
• Identify and monitor both recurring reporting requirements and assigned and ad hoc project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues.
• Lead the continuous improvement and automation committee, empowering people and capabilities to submit and complete their ideas. Leveraging expertise, support, and network for the Committee and their projects.

WIN

What we expect of you

We are all different, but we all contribute uniquely to serving patients. What we are looking for in you, as a professional (experienced), are the following qualifications and skills:

Basic Qualifications

• Bachelor’s Degree in Business Administrations, Engineering, Operations Management, data analytics or a related field.
• 2-4 years of experience in process improvement, project management, or a similar role.
• Basic knowledge of business process mapping and performance measurement.

Preferred Qualifications

• Excellent verbal, written, and interpersonal communication skills, including the ability to concisely present various subjects to leadership and coordinate all functional leads to provide requested data/updates.
• Knowledge of Lean, Agile or SAFe methodologies.
• Experience with process mapping and leading process improvement projects
• Skilled with formulating data and ideas into concise and meaningful visual communication in tools such as PowerPoint.
• Demonstrated project management and organizational skills.
• Experience in data analytics, visualization, or automation tools such as Excel, PowerBi, Tableau, Smartsheet and Power Automate.
• Demonstrated initiative (self-starting) and influencing without authority.
• Strong attention to detail and the ability to work across multiple projects simultaneously.

Competencies

• Action oriented and able to take on new challenges with enthusiasm.
• Exhibits strong networking skills by effectively building and maintaining professional relationships, leveraging connections to facilitate collaboration, and actively engaging in events and communities to stay informed and connected.
• Results driven with a track record of successful delivery of complex projects.
• Demonstrates critical project management skills, proficiency in planning from beginning to end, priority setting, deliver results on time and multi-tasking.
• Ability to think critically, proactively anticipate problems and propose solutions.
• A proactive attitude towards continuous learning, showing a keen interest in mastering new tools and technologies.

THRIVE

What you can expect from us

Just as we strive to develop innovative treatments to cure patients with serious diseases, we strive to ensure the professional and personal well-being of our employees.

Our team structures offer Amgen employees the opportunity to influence the direction of the company, gain a broader perspective on other functions within Amgen, and reach their full potential.

• Many learning and growth opportunities within a global organization.
• A diverse and inclusive community where team members can bring ideas and take action.
• A generous global compensation plan that includes benefits in terms of flexibility, health coverage, work-life balance, and career development opportunities.

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Objects in your future are closer than they appear. Join us. 

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EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. 

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. 

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