Docusign Product Analyst

Join our team at AMGEN Capability Center Portugal, number 1 company in Best Workplaces - https://www.greatplacetowork.pt/ - ranking in Portugal (category 201-500 employees) by the Great Place to Work Institute. We have a team of over 400 talented people and 40 different nationalities, diverse areas of expertise and professional experience that are shaping the future of healthcare. This is your chance to explore a world of opportunities in different areas such as Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and many more. In Lisbon's city center, our AMGEN office fosters innovation, excellence, and inspiration. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in
people’s lives.

Docusign Product Analyst

LIVE

WHAT YOU WILL DO

Role Description:

The role leverages domain and business process expertise to detail product requirements as user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams.

This role involves working closely with Business stakeholders, Engagement Leads and the Product Delivery Team to ensure that the user requirements are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases to ensure the quality and performance of software solutions.

Roles & Responsibilities:

Platform & Service Operations

• Administer DocuSign accounts, users, groups, permissions, templates, and brand settings across environments.

• Own day-to-day ticket queue (incidents/requests), triage issues, restore service within SLAs, and document root cause.

• Execute routine maintenance (release readiness, configuration housekeeping, access reviews, key rotations).

• Monitor platform health/usage; track KPIs (availability, performance, envelope success rates) and propose improvements.

Workflow Configuration & Light Build

• Configure and maintain envelopes, templates, custom fields, conditional routing, and recipient roles.

• Implement small enhancements and integrations using standard connectors and low-code tools (e.g., Power Automate); contribute to API-based efforts with guidance.

• Support test planning and execution (unit, integration, UAT) and assist in deployments following change controls.

Compliance, Validation & Documentation

• Follow Amgen SDLC/CSV practices; maintain SOPs, runbooks, configuration baselines, and validation evidence.

• Support adherence to eIDAS, FDA 21 CFR Part 11, GxP, and GDPR requirements in design, operations, and audit activities.

• Contribute to audit/inspection readiness and respond to CAPAs with well-documented fixes.

Collaboration & Enablement

• Partner with business, QA, Legal, and IS engagement teams to translate requirements into efficient, compliant workflows.

• Create and deliver knowledge articles and training for users and support teams.

• Participate in vendor/license management activities (data gathering, case creation, and follow-ups) with senior oversight.

• Participate in an on-call rotation as needed (follow-the-sun support model).

WIN

WHAT WE EXPECT OF YOU

Basic Qualifications and Experience:

• Master’s degree and 1 to 3 years of experience with Agile software development methodologies (Scrum) OR

• Bachelor’s degree and 3 to 5 years of experience with Agile software development methodologies (Scrum) OR

• Diploma and 7 to 9 years of experience with Agile software development methodologies (Scrum)

Must-Have Skills:

• 2 years administering or supporting DocuSign (or comparable e-signature/SaaS) in an enterprise setting.

• Experience with service operations: incident/problem/change management, ticketing (e.g., ServiceNow), runbooks, SLAs.

• Experience in writing user requirements and acceptance criteria for development of modern applications.

Good-to-Have Skills:

• Hands-on with DocuSign Admin and Templates (custom fields, conditional logic, routing, recipient roles, brands).Working knowledge of Power Automate (or similar low-code orchestration) for workflow automation.

• Strong troubleshooting across configuration, permissions, and envelope/recipient logic.

• Jira Align experience

• Familiarity with front-end DocuSign integration patterns (embedded signing, redirect flows, mobile/responsive).

• Awareness of eIDAS, FDA 21 CFR Part 11, GxP, and GDPR requirements.

Soft Skills:

• Clear, concise written and verbal communication; ability to explain technical concepts to non-technical audiences.

• Customer-obsessed mindset with strong ownership and follow-through.

• Collaborative teammate who seeks feedback and works effectively across time zones.

• Organized and detail-oriented; able to manage multiple requests and prioritize under guidance.

• Analytical, curious, and eager to learn—asks great questions and proposes pragmatic improvements.

THRIVE
WHAT YOU CAN EXPECT OF US

• Vast opportunities to learn, develop, and move up and across our global organization. 

• A diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act. 

• Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits. 

• Flexible work arrangements.

APPLY NOW

Objects in your future are closer than they appear. Join us. 

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EQUAL OPPORTUNITY STATEMENT  

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.  

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.