Business Excellence Manager (x2)

Join our team at AMGEN Capability Center Portugal, number 1 company in Best WorkplacesTM https://www.greatplacetowork.pt/ ranking in 2024 in Portugal (category 201-500 employees) by the Great Place to Work Institute. We have a team of over 300 talented people and more than 35 different nationalities, diverse areas of expertise and professional experience that are shaping the future of healthcare. This is your chance to explore a world of opportunities in different areas such as Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and many more. In Lisbon's city center, our AMGEN office fosters innovation, excellence, and inspiration. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in people’s lives.

BUSINESS EXCELLENCE MANAGER

LIVE

What you will do

Let’s do this. Let’s change the world. We are seeking two Business Excellence Managers to join us — one permanent and one fixed-term position. As a Business Excellence Manager, you will support all capabilities within the Amgen Capability Center Portugal (ACCP), including Site Operations and GCO Capabilities. This role leads business process improvement initiatives, partnering with capability heads and teams to analyze current processes, identify improvement opportunities, perform root cause analyses, and drive process optimization or transfers.

The Business Excellence Manager defines objectives, establishes timelines, monitors progress, and escalates issues when needed. Beyond process improvement, the role supports cross-functional initiatives critical to achieving ACCP’s long-term vision. You will report to the Associate Director, Business Excellence Lead.

Expected travel will be mostly domestic (minimal international) up to 5% of the time.

Key Areas of Responsibility:

• Participate in process improvement projects to standardize, simplify and automate business processes to improve the efficiency, effectiveness of process controls, and improve customer satisfaction. 

• Proactively determine future process improvement opportunities and present options to leadership for review.  

• Develop visual performance measurements and assist with operational design.  

• Manage implementation and execution of cross-functional projects across ACCP.  

• Assist capabilities in developing and monitoring key metrics to monitor performance in delivery to customers, business performance, and operational efficiency. 

• Create and manage informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement. 

• Applies knowledge and understanding of customer needs and other internal/external contacts to identify meaningful process improvements. 

• Identify and monitor both recurring reporting requirements and assigned and ad hoc project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. 

• Conduct insightful ad hoc analyses to investigate ongoing or one-time operational issues. 

WIN

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is an individual with these qualifications:

• University Degree & minimum of 5 years of experience in engineering operations, data analytics, project management and continuous improvement or IS.

• Demonstrated project management and Agile methodologies experience, SCRUM & SAFe, and strong organizational skills. 

• Proficiency in data analytics, visualization, or automation tools such as Smartsheet, Alteryx, Power BI, JIRA.

• Skilled with formulating data and ideas into concise and meaningful visual communication in tools such as PowerPoint.

• Strong attention to detail and the ability to work across multiple projects simultaneously. 

• Demonstrated initiative (self-starting) and influencing without authority.

• Lean Six Sigma Green Belt or experience process mapping and leading process improvement projects.

• Excellent verbal, written, and interpersonal communication skills, including the ability to concisely present various subjects to leadership and coordinate all functional leads to provide requested data/update.

• Full proficiency in English. 

THRIVE

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

• Vast opportunities to learn, develop, and move up and across our global organization.

• A diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, try new things, and act.

• Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.

• Flexible work arrangements.

Equal opportunity statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.