Patient Access Manager – Puerto Rico (Rare Disease)

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Patient Access Manager – Puerto Rico (Rare Disease)

What you will do

Let’s do this. Let’s change the world! In this vital role, you will partner with our team of agile, out of the box thinkers who are inspired to do more because we know we're part of something bigger.

The Patient Access Manger (PAM) is a field-based position that provides educational assistance to patients and caregivers, as well as office staff (including physicians, nurses, office managers, and executives). The PAM works in a highly visible, collaborative team environment to deliver exceptional customer service by listening to patients, interpreting their needs, and providing friendly, professional, well-informed responses. The PAM educates patients on the next steps required to gain access to therapy and supports ongoing compliance with therapy by managing relationships with patients and families, and by extension physicians, their staff, and cross-functional partners. Strong knowledge of access and reimbursement for buy-and-bill/infused pharmaceutical products is required, along with insight into the unique market landscape in Puerto Rico. The PAM partners with internal teams—including Market Access, Medical Affairs, Advocacy, Marketing, and Regional Business Liaisons—to help facilitate and improve patient access to insurance, medications, financial support, and other resources.

Specific responsibilities include, but are not limited to:

• Secure written or electronic HIPAA consent to Amgen By Your Side for patients in the assigned geography.
• Develop and maintain relationships with patients and caregivers through phone, text, email, virtual, and in-person engagement.
• Assess individual patient needs and develop an appropriate education and resource plan of action, incorporating the patient’s family and healthcare provider team to empower patient self-advocacy.
• Educate patients and physician offices on rare disease portfolio medication coverage based on patient benefits, including the steps required to obtain prior authorization to ensure understanding of the medication access process.
• Provide information on co-pay assistance programs, national foundations, and free drug programs, as appropriate and needed.
• Investigate and address access challenges pre- and post-infusion.
• Provide access and reimbursement education to physician offices based on enrolled patients’ portfolio medicine benefits.
• Partner with Safety and Pharmacovigilance (PV) and report adverse events (AEs) and product complaints through Medical Information.
• Work closely with the Amgen cross-functional team, including Case Managers, Market Access, matrix partners, and external vendors.
• Adhere to professional standards, compliance guidance, policies and procedures, and all applicable federal, state, and local requirements.
• Travel up to 50% (domestic and/or international), including occasional overnight and weekend commitments.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients! The Patient Access Manager we seek is an individual contributor leader and collaborative professional with these qualifications.

Basic Qualifications:

Doctorate degree

OR

Master’s degree and 2 years of Sales/Account Management and/or direct patient care experience

OR

Bachelor’s degree and 4 years of Sales/Account Management and/or direct patient care experience

OR

Associate’s degree and 8 years of Sales/Account Management and/or direct patient care experience

OR

High school diploma / GED and 10 years of Sales/Account Management and/or direct patient care experience

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Preferred qualifications:

• Academic degree from an accredited college/university.
• Excellent bilingual communication skills in English and Spanish, both written and verbal.
• Scientific background with the ability to learn product and disease information.
• 5+ years of field-based experience in patient services, reimbursement, medical affairs, or account management.
• Nursing or other clinical background with Orphan or Rare disease experience.
• Experience managing highly confidential information with familiarity with HIPAA guidelines and FDA requirements.
• Familiarity with and Adherence to internal and OIG Compliance guidelines
• Problem solving skills with the ability to handle difficult patient cases and resolve hurdles.
• Ability to work in teamwork environment and manage communication with case liaisons and sales reps.
• Demonstrated skill to manage multiple projects, tasks, and priorities simultaneously, with the ability to respond immediately, when necessary (within 24 hours), to prevent lapses in treatment.
• Strong analytical skills and ability to report on meaningful activity in the region.
• Proficient in systems and computer literacy (Microsoft Office).
• Flexibility to accommodate applicable business travel, including occasional overnight and weekend commitments.
• Professional and strong interpersonal skills with a proactive demeanor.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental & vision coverage, and life & disability insurance
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

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Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.