US Benefits Senior Associate

US Benefits Sr Associate

Role Name: US Benefits Sr Associate

Department Name: Total Rewards

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

Role Description:

We are seeking a detail-oriented and experienced U.S. Benefit Sr Associate based in India to manage and administer U.S.-based health and welfare programs. In this role, you will be responsible for the daily administration of the company’s US health and welfare benefit plans, ensuring accurate operations, compliance, and excellent service delivery. This role will manage routine vendor interactions, resolve escalated employee issues, maintain plan documentation, and support key annual processes such as open enrollment and compliance reporting.

This position requires a strong understanding of U.S. benefit regulations, excellent communication skills, and the ability to manage benefit related activities while working with teams and vendors in different time zones.

Roles & Responsibilities:

Program Administration & Compliance

• Administer US health and welfare benefit plans, including medical, dental, vision, life, disability, flexible spending accounts, and other ancillary programs.
• Process benefit transactions accurately in alignment with plan rules and timelines.
• Ensure compliance with ERISA, ACA, HIPAA, COBRA, and other applicable federal, state, and local regulations.
• Maintain plan documents, SPDs, compliance filings (e.g., 5500s), and internal records.
• Process invoices payments and support with budget related activities as needed.
• Support audits and compliance testing as required.

Vendor & Stakeholder Management

• Serve as the primary contact for benefits vendors and third-party administrators to resolve day-to-day issues.
• Monitor vendor service delivery, escalate concerns, and track resolutions.
• Coordinate with Payroll, HR, legal and other internal teams to ensure seamless benefit operations.

Employee Support & Communication

• Respond to and resolve escalated employee benefits inquiries in a timely and accurate manner.
• Assist employees with enrollment, claims, eligibility, and plan understanding.
• Support the development and distribution of benefits communications, including open enrollment materials and ongoing program updates.

Data & Reporting

• Maintain accurate benefits data in HR systems and ensure timely updates for life events, new hires, and terminations.
• Prepare and distribute routine benefits reports and ad-hoc data requests.
• Reconcile vendor invoices and ensure accurate payment processing.

Annual Processes & Process Improvement

• Assist in coordinating and executing the annual open enrollment process.
• Support benefits-related file feeds, testing, and updates.
• Help prepare and review plan-related communications and employee education materials.

• Identify opportunities to streamline and improve benefit processes for greater efficiency and employee satisfaction.
• Assist in the development and implementation of new processes and tools to manage benefit programs effectively.

Basic Qualifications and Experience:

• 5+ years of experience in benefit administration, preferably with a focus on US benefit administration.
• In-depth knowledge of U.S. benefit programs and regulations, including ERISA, ACA, HIPAA, COBRA, and related regulations.
• Strong communication skills with the ability to interact effectively with U.S. employees and managers remotely across different time zones.
• Experience with Workday, third party benefit administrator systems and ServiceNow is preferred.

Skills:

• Ability to work independently, prioritize tasks, and meet deadlines in a global work environment.
• Excellent communication, project management, and cross-functional collaboration skills.
• Ability to analyze data and translate insights into actionable program improvements.
• Experience working in a large, diverse, global organization.

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.