Unified Communications Collaboration Specialist

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Unified Communications Collaboration Specialist

What you will do

Let’s do this. Let’s change the world. In this vital role you will be crucial in driving our digital workplace strategy forward by ensuring seamless collaboration across the organization through modern communication platforms.

The ideal candidate is a subject matter expert in collaboration tools and has a solid technical background in platforms such as SharePoint, AvePoint, OPUS, BOX, OneDrive, and Microsoft Teams. You’ll work closely with cross-functional teams to improve efficiency, streamline workflows, and ensure secure, scalable collaboration solutions are in place.

Roles & Responsibilities:

• Design, implement, and support solutions within Microsoft Teams, SharePoint Online, OneDrive, and related collaboration platforms.

• Administer and optimize content lifecycle management with tools like AvePoint and OPUS.

• Support governance, compliance, and data protection standards across collaboration tools.

• Lead migrations and integrations between platforms such as BOX to OneDrive or SharePoint.

• Develop and maintain training resources, user guides, and provide end-user support.

• Collaborate with business stakeholders to analyze requirements and deliver tailored solutions.

• Act as the technical point of contact for unified communications and collaboration-related initiatives.

• Monitor system performance, troubleshoot issues, and ensure service availability.

• Stay ahead of with new technologies and industry trends related to enterprise collaboration.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

• Master's degree / Bachelor's degree and 8 to 13 years Unified Communications and Collaboration environments

Preferred Qualifications:

Functional Skills:

• Strong proficiency in Microsoft 365 ecosystem: SharePoint Online, OneDrive, Teams

• Hands-on experience with AvePoint and OPUS tools for content and records management.

• Experience with cloud storage solutions such as BOX and migration projects to Microsoft platforms.

• Solid grasp of data governance, security policies, and compliance frameworks.

• Proven ability to manage projects, priorities, and stakeholders across business units.

• Strong program/project management skills within a diverse toolset of methodologies (Agile, Scrum, DevOps etc.) including risk mitigation strategies.

• Have solid business insight – ability to handle multiple priorities and to build a strong network and relationships.

• Experience with Power Platform (Power Automate, Power Apps) for workflow automation.

• Strong vendor management skills from RFP ideation to implementation management.

• Familiarity with ITIL processes and ticketing systems like ServiceNow or Jira.

• Strong understanding of hybrid collaboration environments and change management.

• Excellent analytical, problem-solving and presentation skills.

Professional Certifications:

• Scaled Agile Framework (SAFe) for Teams (preferred)

Soft Skills:

• High degree of initiative and self-motivation.

• Ability to handle multiple priorities successfully.

• Excellent verbal and written communication skills.

• Team-oriented with a focus on achieving team goals.

• Excellent analytical and troubleshooting skills.

• Ability to work effectively with global and virtual teams.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.