Sr. Manager - Patient Access & Reimbursement AIN Lead.

Let’s do this. Let’s change the world. Join an incredible team that’s redefining Amgen’s patient support programs. In this vital role, you will be helping to shape the future of our Patient Access & Reimbursement (PAR) Hub Learning and Development team, which includes key functions that support both Quality and Training. This is a unique and impactful opportunity to contribute to Amgen’s first internally managed hubs with a global footprint. You’ll gain valuable exposure to our portfolio of products while playing a critical role in shaping a best-in-class Hub Learning and Development program that drives excellence and innovation across our patient support services.

Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of an enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer.

This role will report to the Associate Director of Call Center Operations and be responsible for:

• The strategic elements outlined above, which include responsibilities for helping to shape a best-in-class Hub program through enhanced ways of working that take advantage of a global footprint

• Accelerating critical business processes, solving business challenges, and ultimately delivering for more patients

• Lead the reportable event quality check processes for the Amgen SupportPlus and Tezspire Together Patient Support Programs (PSPs)

• Assume cross-functional collaboration with the U.S.-based Hub Operations, Safety, PV, and Compliance team

• Strengthen synergies across quality and training in partnership with the U.S-based Learning and Development Senior Manager

• Provide leadership of subject matter expertise in the technical writing requirements that support the updates for hub resource materials

• Play a key role in shaping best practices in PAR HUB operations space with an eye toward industry standards in an ever-evolving landscape.

Basic Qualifications:

• Doctorate degree/ Master's/ Bachelor's in Science with 12+ years in Pharma /Biotech domain and with atleast 5 yrs of Patient access experience.
• Previous supervisory or leadership experience preferred
• Understanding of call center training, quality, audit and compliance standards
• In depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes
• Dynamic individual who can work across multiple teams to identify quality issues and quickly resolve them.

Critical Success Factors:

• Experience leading or being a member of a cross-functional project team
• Experience critically evaluating process and establishing creative solutions
• Excellent communication skills, including interpersonal skills to foster collaboration and success in a highly matrixed environment; strong oral/written presentation skills
• Demonstrated success as a team leader with strong team management skills
• Strong project management skills, lead and manage projects from concept to completion in a matrix and, at times, ambiguous environment
• Demonstrated self-starter, ability to work under limited supervision and coordinate multiple projects in a detail-oriented environment
• Experience working with key internal or external partners, establishing, communicating and managing teams to timelines and project targets
• Quick learner, proactive, takes initiative, goal oriented and results driven.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.