Sr Associate IS Business Systems Analyst

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

Role Description:

The Sr Associate IS Business System Analyst position offers a unique opportunity to join a fun, innovative engineering team within the AI & Data Science (AI&D) - organization. You’ll work on next-generation capabilities and services in Applied AI & Automation using innovative COTS products, open-source software, frameworks, tools, and cloud computing services. The role also emphasizes demonstrating these capabilities to support critical business operations and initiatives, in ensuring quality, compliance, and performance across Amgen’s Applied AI & Automation Footprint.

The role leverages domain and business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams. This role involves working closely with developers and business analysts to ensure that the technical requirements for upcoming development are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems. You will collaborate with Product Managers and developers to maintain an efficient and consistent process, ensuring quality deliverables from the team.

Roles & Responsibilities:

• Collaborate with System Architects and Product Managers to manage business analysis activities, ensuring alignment with engineering and product goals
• Capture the voice of the customer to define business processes and product needs
• Work with Product Managers and customers to define scope and value for new developments
• Collaborate with Engineering and Product Management to prioritize release scopes and refine the Product backlog
• Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs
• Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team
• Clearly express features in User Stories/requirements so all team members and stakeholders understand how they fit into the product backlog
• Ensure Acceptance Criteria and Definition of Done are well-defined
• Work closely with UX to align technical requirements, scenarios, and business process maps with User Experience designs
• Stay focused on software development to ensure it meets requirements, providing proactive feedback to stakeholders
• Develop and execute effective product demonstrations for internal and external stakeholders
• Maintain accurate documentation of configurations, processes, and changes
• Identify inefficiencies and bottlenecks
• Recommend data-driven solutions for process optimization

Basic Qualifications and Experience:
Master's degree / Bachelor's degree and 5 to 9 years

in Life Science/Biotechnology/Pharmacology/Information Systems experience

Functional Skills:

Must-Have Skills:

• Excellent problem-solving skills and a passion for tackling complex challenges in drug discovery with technology
• Excellent communication skills and the ability to interface with business leadership with confidence and clarity
• Experience in writing requirements for development of modern web application and/or automation solutions
• Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA
• Experience with business process design / re-engineering

Good-to-Have Skills:

• Experience with tools like SIPOC diagrams, value stream maps, and process capability analysis
• Experience with Agile software development methodologies (Scrum)
• Experience with BMPN modeling tools
• Familiarity with GxP, CFR 21 Part 11 and systems validation
• Familiarity with Automation technologies (e.g., UiPath, Docusign, Power Platform, Chat GPT, etc.)
• Demonstrated expertise in a scientific domain area and related technology needs
• Understanding of scientific software systems strategy, governance, and infrastructure
• Experience in managing product features for PI planning and developing product roadmaps and user journeys
• Familiarity with low-code, no-code test automation software
• Technical thought leadership
• Able to communicate technical or complex subject matters in business terms
• Jira Align experience
• Knowledge of network security protocols and tools (e.g., IPSEC, SSL, IDS/IPS, firewalls)
• Experience of DevOps, Continuous Integration, and Continuous Delivery methodology

Professional Certifications

• SAFe for Teams certification (Optional but valuable)
• Lean Six Sigma certification (Optional but valuable)
• BABOK (BA Body of Knowledge) certifications (e.g., ECBA, CCBA, CBAP) (Optional but valuable)

Soft Skills:

• Able to work under minimal supervision
• Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work
• Excellent analytical and gap/fit assessment skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.