Sr Associate IS Analyst

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Sr Associate IS Analyst

What you will do

As a Sr Associate IS Analyst, you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting existing & future technologies. In this role, you will analyze and resolve issues with adverse event data and file transmissions across integrated systems, leveraging data analysis to identify trends, optimize workflows, and prevent future incidents. Collaborating closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient adverse event flow to critical safety operations.

Roles & Responsibilities:

• Monitor, solve, and resolve issues related to adverse event distribution processing across multiple systems.
• Conduct detailed investigations into system disruptions, data anomalies, or processing delays and implement corrective and preventive measures.
• Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues
• Design and maintain dashboards, reports, and analytics to monitor system performance and identify trends or areas of improvements.
• Present findings and recommendations to leadership, ensuring data-driven decision-making and clear transparency into system operations.
• Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability.
• Collaborate on the development of test plans, scenarios to ensure robust validation of system updates, patches and new features
• Perform regression testing to verify the changes do not negatively impact existing system functionality
• Support the creating and implementation of automated testing frameworks to improve efficiency and consistency
• Support compliance with Key Control Indicators (KCI) and chips into overall process governance
• What we expect of you

Basic Qualifications and Experience:

• Master’s degree and 1 to 3 years of experience in Computer Science, IT or related field OR
• Bachelor’s degree and 3 to 5 years of experience in Computer Science, IT or related field OR
• Diploma and 7 to 9 years of experience in Computer Science, IT or related field

Functional Skills:

Must-Have Skills:

• Demonstrated expertise in monitoring, troubleshooting, and resolving data and system issues.
• Experienced in database programming languages using SQL.
• Experience with File transfer processes and tackle stuck or delayed files.
• Collaborative spirit and effective communication skills to seamlessly work in a cross-functional team.
• Experienced in Agile methodology
• Hands-on experience with the ITIL framework.
• Knowledge of SDLC process, including requirements, design, testing, data analysis, change control.

Good-to-Have Skills:

• Experience with API integrations such as MuleSoft, Data Bricks platforms.
• Experience with programming languages such as Python.
• Experienced in managing GxP systems and implementing GxP projects.
• Extensive experience with Software Development Lifecycle (SDLC).
• Knowledge of Artificial Intelligence (AI), Robotic Process Automation (RPA), Machine Learning (ML), Natural Language Processing (NLP) and Natural Language Generation (NLG) automation technologies with building business requirements.
• Familiarity with cloud technologies such as AWS, Azure.
• Ability to explain technical concepts to non-technical clients.
• High Level Understanding on Pharmacovigilance Terminologies or R&D IT process
• Experience on any existing PV system like ARGUS, arisG,.. is added advantage.

Professional Certifications:

• SAFe for Teams certification (preferred)

Soft Skills:

• Excellent analytical and troubleshooting skills
• Excellent leadership and strategic thinking abilities
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Ability to deal with ambiguity and think on their feet

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Shift Information:

This individual contributor position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

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As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.