Specialist Software Engineer - ServiceNow

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Specialist Software Engineer

What you will do

Let’s do this. Let’s change the world.

Roles & Responsibilities:

• Act as Product/Application Owner for ServiceNow core platform capabilities, including platform governance, delegated development, and architectural standards.
• Partner with developers, architects, and support teams to deliver scalable, enterprise-ready enhancements and reusable configurations.
• Collaborate with platform stakeholders to define and implement platform-wide features such as user roles, access policies, UI branding, instance upgrades, and performance optimization.
• Manage ServiceNow integrations and ensure secure, scalable connections to other enterprise platforms and external systems.
• Define and maintain the roadmap for platform enhancements, collaborating across process areas to ensure alignment and consistency.
• Translate business requirements into user stories and solution specifications for enhancements and delegated development use cases.
• Maintain governance documentation, system design records, platform policies, and reusability standards.
• Coordinate testing and deployment plans for platform upgrades and enhancement releases, ensuring minimal disruption and high quality.
• Provide oversight and guidance to ensure compliance with change management, audit, and security requirements.
• Stay current on platform capabilities and industry best practices to drive innovation and continuous platform improvement.

Must-Have Skills:

• ServiceNow Platform Expertise: Deep knowledge of ServiceNow platform architecture, configuration, user roles, and system administration.
• Integrations & System Design: Experience implementing secure integrations using REST, SOAP, or middleware; understanding of best practices for data exchange and system interoperability.
• Delegated Development Management: Familiarity with managing and governing distributed development environments within ServiceNow.
• Requirements Translation & Solution Design: Strong ability to collect, refine, and translate complex business requirements into scalable platform configurations and user stories.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years

• Platform Governance & Strategy: Experience developing platform governance frameworks, including naming conventions, design patterns, and development standards.
• DevOps & CI/CD Integration: Exposure to automated build/test/deploy pipelines and code promotion strategies within ServiceNow or similar ecosystems.
• System Performance Monitoring: Knowledge of monitoring platform health, performance, and user experience, including proactive issue identification.
• Agile Development Participation: Practical experience working within an Agile or SAFe environment to prioritize and deliver backlog items.

Professional Certifications:

• ServiceNow Certified System Administrator (required)
• ServiceNow Certified Implementation Specialist/Developer (preferred)
• ITIL v3/4 Foundation Certification (preferred)
• Scaled Agile Framework (SAFe) for Teams or Product Owner (preferred)

What you can expect of us

As we work to develop treatments that deal with others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers driven and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.