Specialist IS Engineer - Endpoint Management

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let’s do this. Let’s change the world. In this vital role you we are seeking an expert IS Endpoint Management Engineer to join our Digital Workplace Experience team. In this role, you will support and enhance enterprise device management solutions that power a secure, efficient, and seamless technology experience for our global workforce. You'll work hands-on with modern endpoint platforms and collaborate across teams to ensure outstanding service delivery.

Roles & Responsibilities:

• Support and maintain end-user computing platforms including desktops, laptops, tablets, mobile devices, printers, and virtual desktops (W365 VDI).

• Assist in the implementation and support of Modern Device Management and Unified Endpoint Management (UEM) solutions.

• Apply and maintain configuration standards and deployment methods for Windows, macOS, and iOS devices, following IS policies and compliance requirements.

• Conduct software and update testing for desktops and laptops to ensure compatibility, performance, and regulatory alignment.

• Evaluate new devices, provide data-driven feedback, and assist with compliance validation.

• Collaborate with cross-functional IT teams—including Cyber Security, Network Administration, and Deskside Services—for device requirements, integration, and support.

• Contribute to the development and continuous improvement of deployment tools, processes, and support models for applications and workforce services.

• Track, publish, and analyze key operational metrics to support stability, performance, and user satisfaction.

• Respond to and help resolve critical outages, technical issues, and participate in capacity planning efforts.

• Build strong working relationships with vendors, participate in beta testing and product feedback forums, and support alignment with evolving product roadmaps.

• Support the execution of strategic projects and initiatives within the endpoint management domain.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The vital attribute professional we seek is with these qualifications

Basic Qualifications and Experience:

• Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of Information Systems experience

Functional Skills:

• Degree in Computer Science, Information Systems, Engineering, or Life Sciences.

• Skilled in designing solutions for Digital Workspace technologies, including mobility, virtualization, and end-user devices.

• Strong troubleshooting and problem-solving skills in large-scale IT environments.

• Proficient with iOS, iPadOS, macOS, Windows 10/11, and virtualization technologies.

• Experienced in collaborating with DevOps and Agile teams

• Proven UEM expertise (Intune, Microsoft Endpoint Manager, Jamf) in provisioning, deployment, updates, and policy management.

• Experienced in packaging software for large-scale deployment on Windows and Mac.

• Ability to communicate effectively with technical and non-technical stakeholders.

Professional Certifications:

• Scaled Agile Framework (SAFe) for Teams (preferred)

Soft Skills:

• Excellent verbal and written communication with customers, team members, and management.

• Positive, proactive attitude focused on service improvement and exceeding expectations.

• Proven experience working closely with outsourced partners for device deployments, OS updates, and quality testing.

• Self-starter who thrives in fast-paced, high-pressure environments.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.