Senior Manager, Marketing & AI Automation

Senior Manager, Marketing & AI Automation
India - Hyderabad Apply NowJob Description: AI Automation Lead
Location: Hyderabad, India
Department: Global Customer Capabilities –Innovation & Tech Workforce
Our Global Content Production group the mission to empower Amgen brands with a centralized, technology-driven Content Production capability.
About the role:
As a Senior Manager on the Innovation & Tech Workforce team, you will lead a cross-functional team of AI Automation Leads to drive the transformation of marketing capabilities through innovation, automation, and scalable solutions. In this strategic role, you’llbe responsible for delivering high-impact, cost-effective support that accelerates the deployment of next-generation marketing capabilitiesfrom process enhancements to intelligent customer experiences. You'll play a key role in bridging innovation with execution, ensuring alignment with internal expectations, operational efficiency, and brand consistency across the enterprise.
This high-impact role is central to shaping our digital marketing strategy, enhancing operational efficiency, and delivering seamless, scalable, and compliant marketingcapabilities.
Key Responsibilities:
Team Leadership and Capability continuous improvement
Analyze customer behavior, industry benchmarks, and technology adoption to inform marketing playbooks and innovation roadmaps
Help drive Innovation & Automation through leading the design and implementation of AI-powered marketing solutions, including GenAI and Agentic frameworks, with a focus on automation, personalization, and data-driven decision-making
Evaluate and improve how marketers engage with customers, focusing on campaign execution, engagement models, and measurable outcomes
Lead, manage, and mentor a team of AI Automation leads, fostering a high-performing and collaborative culture
Partner cross-functionally to turn insights and emerging technologies into scalable initiatives, while evolving ways of working through co-creation, best practices, and agile execution
Be a catalyst for change by helping champion bold ideas, pushing conventional boundaries, and contributing a strong point of view on the evolving role of marketing
Cross-Functional Collaboration
Collaborate closely with Cross-Channel Engagement Leads, Global Customer Capabilities (GCC), and Technology stakeholders on initiatives impactinginternal GCC processes and operations and net-new marketing AI capabilities.
Partner effectively with Regulatory, Brand, Campaign Operations, and Technology teams, actively driving client satisfaction and capability enhancements.
Client Satisfaction, Quality Assurance & Stakeholder Communication
Enhance client satisfaction by proactively identifying issues, escalating urgent needs, and communicating key insights and opportunities to GCC leadership
Qualifications & Skills:
Skills:
Ability to contextualize emerging technologies within broader business and marketing goals; skilled in scenario planning and long-term capability building
Able to clearly articulate future-state visions and influence diverse stakeholders across technical and commercial domains
Advanced AI Literacy of GenAI, LLMs, and the Agentic framework (e.g., building and integrating intelligent agents into marketing ecosystems)
Knowledge of modern marketing execution models, Martech stacks, campaign workflows, and evolving marketer behaviors
Industry Awarenesswith how leading organizations are shaping their future marketing functions and technology investments
Skilled in synthesizing insights to drive impactful decisions, with a proven ability to solve complex problems through innovative, non-traditional approaches
Basic Qualifications:
Master's degree OR Bachelor’s degree in Business, Life Sciences, Marketing, Communications, or related field with 12+ years of project management or client-facing experience, preferably in pharmaceutical marketing agency services or global content production operations.
Advanced project management and organizational abilities.
Technical knowledge of content creation processes and operations
Excellent oral and written communication skills.
Comfortable engaging and presenting to both technical and business stakeholders;
Active and empathetic listener who excels at establishing and building relationships across large, cross-functional teams
Preferred Experience:
Experience in the pharmaceutical or healthcare sector.
Familiarity or expertise with Agentic frameworks, AI Agents, Foundational Models (LLMs), RAG architecture, AWS Cloud Infrastructure, Databricks, Salesforce Data and Marketing Cloud, and Tableau