Senior Manager HR Operations - Global HR Connect Lead

This is a strategic leadership role responsible for overseeing and executing the global HR Connect portfolio. This role offers an opportunity to shape and drive a world-class HR Staff Services function on a global scale. You will be at the forefront of HR transformation initiatives, playing a key role in shaping and enhancing the HR Service Delivery model, a best-in-class employee experience and HR operational efficiency across the company’s global footprint. Next to that you ensure that the HR Connetc organization aligns with global (HR) business objectives. You are a visionary HR leader with a passion for ServiceNow and other HR Tools driven service innovation.

This role will lead the HR Connect teams across the globe.

At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Apply now to join our team and make a difference in the lives of patients worldwide.

Key Responsibilities:

Strategic Leadership

• Develop, implement and execute the global strategy for tier 1 HR support within HR Connect, ensuring alignment with overall HR and business objectives.
• Drive innovation and continuous improvement in HR service delivery, leveraging ServiceNow and other HR tools to enhance the user experience.

Operational Excellence & Service Delivery

• Lead and optimize HR service delivery teams across regions, ensuring high-quality support and a seamless HR user experience.
• Develop and maintain key performance indicators (KPIs) to measure and enhance service effectiveness.
• Ensure compliance with global labor laws, HR policies, and company regulations in service execution.
• Enhance HR service automation and self-service capabilities through Workday and ServiceNow, ensuring scalability and efficiency.

People Management & Development

• Lead, mentor, and develop a high-performing team.
• Foster a culture of collaboration, engagement, and continuous learning within the HR Staff Services organization.
• Create a connected, inclusive, and inspiring work environment that empowers talent to thrive​.
• Build leadership capabilities within regional HR Staff Services teams to support long-term talent development.

Process Optimization

• Drive automation, AI-driven solutions, and digitalization efforts to streamline HR service operations.
• Partner with DTI and HR Technology teams to enhance Workday and ServiceNow platforms, ensuring seamless integration and usability.

Stakeholder & Business Partner Engagement

• Serve as the primary liaison between HR Connect and key business leaders, HR COEs, and regional HR teams.
• Act as an advisor on HR service trends, industry benchmarks, and emerging innovations.
• Partner with finance and procurement to manage budgeting, cost efficiency, and vendor relationships where applicable.

Qualifications & Experience:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• 15+ years of progressive HR leadership experience, with at least 5 years in a global HR shared services or HR operations leadership role.
• Proven experience in leading cross-functional and geographically dispersed teams.
• Strong background in HR transformation, Workday, and ServiceNow implementation and optimization.
• Expertise in HR service delivery models, process optimization, and user experience.
• Excellent stakeholder management, communication, and influencing skills.
• Ability to navigate complexity, drive change, and execute on a global scale.

Key Competencies:

• Strategic Thinking & Execution – Ability to develop and drive a vision for HR service transformation.
• Global Mindset – Understanding of regional HR service nuances and ability to operate in a multicultural environment.
• Operational Excellence – Strong focus on service efficiency, automation, and continuous improvement.
• Leadership & People Development – Track record of building and inspiring global teams.
• Digital & Technology Acumen – Expertise in Workday and ServiceNow, HRIS, AI-driven tools, and automation platforms.
• Stakeholder Management – Ability to influence and collaborate with senior leaders and business partners.