Senior Associate Solutions Engineer – Automation & AI

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

Role Description:

In this role, you will build and implement Automation and AI-enabled solutions that support Contracting Operations and Revenue Management platforms within Amgen’s Global Commercial Operations and Corporate Functions Technology organization.

You will work across systems including Salesforce, Conga CLM and CPQ, Model N, MuleSoft, Databricks and Anaplan to support improvements in contracting and pricing workflows. Your work will focus on integrating AI capabilities and executing defined components of solutions that reduce manual effort, improve data quality and increase process efficiency.

You will contribute to implementing solutions designed by senior engineers, working on assigned features, configurations, integrations, and data flows within a defined scope. You will operate with guidance on design and priorities. This is a hands-on role suited for detail-oriented individuals eager to learn across enterprise platforms and progressively take on more complex work while delivering high-quality components.

Roles & Responsibilities:

• Build and configure intelligent, AI-driven automation across contracting workflows using enterprise platforms, aligned with established designs and patterns.
• Implement solution components across Salesforce, Conga CLM/CPQ, Model N and related systems based on defined specifications.
• Support end-to-end contract lifecycle processes including creation, approvals, amendments and renewals through system configuration.
• Assist in implementing pricing, revenue, and forecasting workflows across CPQ, Model N and Anaplan within defined scope.
• Develop and support integrations using APIs and middleware following standard patterns.
• Contribute to AI-enabled use cases (e.g., contract summarization, workflow automation) and lightweight assistant capabilities.
• Execute development activities including configuration, scripting, data mapping and workflow setup with a focus on quality and maintainability.
• Perform assigned tasks and collaborate with engineers and cross-functional teams to deliver against priorities.
• Participate in testing (unit, integration) and support defect resolution, data fixes and issue troubleshooting within scope.
• Ensure adherence to design standards, best practices and documentation for maintainability and consistency.
• Escalate risks, dependencies, or design issues beyond scope and continuously expand skills across platforms and technologies

Technology Focus Areas:

• Understanding of Generative AI concepts and their application in business workflows
• Exposure to AI assistants and copilots within enterprise platforms.
• Familiarity with prompt-based interactions and AI-assisted workflow capabilities.
• Workflow automation and configuration tools such as Salesforce Flow and similar frameworks.
• Enterprise SaaS platforms including Salesforce, Conga CLM and CPQ, Model N, MuleSoft, Databricks and Anaplan.
• System integration fundamentals including APIs, data exchange, and middleware tools.
• Rules-based automation and system configuration for business process execution.
• Data structures and models supporting contract lifecycle, pricing, and revenue workflows.

Basic Qualifications and Experience:

Bachelor’s degree or master’s degree and 4-8 years of experience

• 2+ years of experience in development, configuration and implementation of enterprise systems, preferably across CRM/CPQ, Data, Analytics and AI.
• Hands-on experience with at least one enterprise SaaS platform such as Salesforce or similar ecosystems (experience with additional platforms is a plus).
• Experience with API integrations and data exchange across systems.
• Exposure to AI and automation tools, workflows, or scripting in business or technical environments building scalable and intelligent solutions.
• Proficient in Java/Python with hands-on experience in automation and AI-driven solutions.
• Experience working in a team environment with engineers, product managers or business stakeholders.
• Demonstrated ability to execute defined tasks with guidance and follow established implementation approaches while delivering consistent, high-quality results

Preferred Qualifications:

• Experience with Salesforce, Conga CLM/CPQ, Model N, MuleSoft, Databricks or Anaplan.
• Experience configuring workflows, rules or automation within enterprise platforms.
• Experience supporting system integrations or data synchronization processes.
• Exposure to Generative AI tools or AI-assisted features in enterprise applications.
• Familiarity with contract lifecycle management or pricing systems.
• Experience working in Agile or iterative development environments.
• Demonstrated progression in taking on increasingly complex technical tasks within a team setting.

Soft Skills:

• Strong attention to detail and commitment to quality
• Problem-solving mindset with the ability to follow structured approaches and escalate when needed
• Clear and concise communication within technical teams and with cross-functional partners
• Ability to take direction, ask clarifying questions, and execute tasks reliably
• Strong organizational skills and ability to manage assigned work effectively
• Curiosity and willingness to learn new systems and technologies
• Collaborative mindset and openness to feedback

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.